Quadient and Infosys Announce Global Partnership to Enhance Delivery of Customer Experience Management Solutions

Quadient, a leader in helping businesses create meaningful customer connections through digital and physical channels, announced that Infosys, a global provider of next-generation digital services and consulting, has become a Platinum Business Partner in Quadient’s Partner Advantage Program.

Infosys will leverage and supply Quadient solutions to provide businesses with the leading omni-channel Customer Communication Management (CCM) platform and the capability to meet complex communication needs, while being aligned to their customer experience strategy. Additionally, Infosys and Quadient will jointly develop innovative solutions in the customer experience management (CXM) space, making demonstrations available at Infosys technology and innovation hubs.

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Infosys has an established CCM Center of Excellence with multiple Quadient success stories, as well as partnerships with leading providers of enterprise software that integrate with Quadient. The partnership between Quadient and Infosys has grown from a successful ongoing relationship in Australia, where both organizations worked together to provide CXM solutions to a large insurance company.

Shaji Mathew, executive vice president, Infosys, said, “We are excited to partner with Quadient as their managed services provider and a key partner in their customer experience transformation journey. We will leverage our expertise to develop solutions to transform customer experience to offer personalized and effective communication that will enable enterprises to differentiate themselves from competition. We aspire to bring scale, experience, cost effectiveness and delivery model advantages in this partnership and look forward to redefine customer experiences for our clients across geographies.”

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As part of Quadient’s strategy, the organization refocused on its four major solution areas, including CXM as well as Business Process Automation, Mail-Related Solutions and Parcel Locker Solutions. Strategic partnerships support Quadient’s ambition to offer better access to advanced and powerful CXM solutions in highly-regulated industries, such as financial services, insurance, healthcare, utilities, telecommunications and the public sector.

“Through this global partnership with Infosys, I am delighted that we are moving another step toward helping organizations deliver great customer experience through exceptional, meaningful and personalized omni-channel communications,” said Chris Hartigan, chief solution officer, Customer Experience Management, Quadient. “It shows that there is an ever increasing need for organizations around the world to transform how they connect with their customers, at every touchpoint. The scalability and experience of Infosys, together with the cutting-edge technology of Quadient, will bring immense value for organizations looking to deliver a superior customer experience and build competitive advantage.”

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