Talkdesk, Inc., the global customer experience leader for customer-obsessed companies, announced it leads the contact center industry in 16 reports across seven categories of the G2 Summer 2021 report. The categories include: Contact Center Operations, Telecom Services for Contact Center, Contact Center Workforce, Auto Dialer Software, Contact Center Knowledge Base, Speech Analytics, and Contact Center Quality Assurance.

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“Great customer experiences happen only by design, especially in a digital world where consumers have more choices and channels than ever before”

Talkdesk tops all Contact Center as a Service (CCaaS) vendors in total customer reviews on G2 with 1,374 reviews, 23% more than its nearest competitor and a score of 4.4 out of 5 stars. Talkdesk also earned 36 G2 badges, including Leader, Best Usability, Most Implementable, Best Relationship, Highest User Adoption, Easiest to Use, Easiest Admin, Easiest Setup, Best Estimated ROI, and High Performer.

Talkdesk highlights in the G2 Summer 2021 report include:

Contact Center Operations

• Talkdesk ranks #1 overall based on G2 Score
• Talkdesk ranks #1 in the Mid-Market Grid based on G2 Score
• Talkdesk has a G2 Satisfaction Score of 95 out of a possible 100

Telecom Services for Call Centers

• Talkdesk ranks #1 overall based on G2 Score
• Talkdesk ranks #1 in the Mid-Market Grid based on G2 Score
• Talkdesk ranks #1 in the Small-Business Grid based on G2 Score
• Talkdesk has a G2 Satisfaction Score of 94 out of a possible 100

Contact Center Workforce

• Talkdesk ranks #1 for Relationship
• Talkdesk ranks #1 for Usability
• Talkdesk has a G2 Satisfaction Score of 93 out of a possible 100

Auto Dialer

• Talkdesk ranks #1 overall based on G2 Score
• Talkdesk ranks #1 in the Small-Business Grid based on G2 Score
• Talkdesk ranks #1 for Momentum
• Talkdesk has a G2 Satisfaction Score of 90 out of a possible 100

Contact Center Knowledge Base

• Talkdesk ranks #1 for Implementation
• Talkdesk ranks #1 for Usability
• Talkdesk has a G2 Satisfaction Score of 90 out of a possible 100

Speech Analytics

• Talkdesk ranks #1 overall based on G2 Score
• Talkdesk ranks #1 for Momentum
• Talkdesk has a G2 Satisfaction Score of 86 out of a possible 100

Contact Center Quality Assurance

• Talkdesk ranks #1 overall based on G2 Score
• Talkdesk ranks #1 in the Mid-Market Grid based on G2 Score
• Talkdesk has a G2 Satisfaction Score of 86 out of a possible 100

“Great customer experiences happen only by design, especially in a digital world where consumers have more choices and channels than ever before,” said Kieran King, chief customer officer, Talkdesk. “Our mission at Talkdesk is to provide businesses everywhere, in every industry, the tools to architect the kinds of experiences that build trust and loyalty. We’re proud to consistently earn such high scores from G2 reviewers because it tells us our solutions are helping organizations achieve their CX objectives and driving tangible business results.”

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