Talkdesk

ScreenMeet today announced the launch of ScreenMeet Live on Talkdesk® AppConnect™, enabling businesses to seamlessly combine ScreenMeet Live video and screen sharing with their existing Talkdesk CX Cloud solution. Talkdesk AppConnect is…
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Joint Talkdesk, PCI Pal customer relationships expand to include Air Business, Metabolic Living, Resideo, Scotts, Tucows, and Weekendesk PCI Pal, the global provider of secure payment solutions, is working closely with Talkdesk, the global…
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Specialist travel company chooses native cloud contact centre solution for customer experience as distinctive as their travel experiences Talkdesk, Inc., the global customer experience leader for customer-obsessed companies, has been…
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Organizations have emerging opportunities – and threats – to consider as consumer loyalty increasingly takes into account broader relationships to companies Fifty-seven percent of consumers report that their loyalty has deepened…
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New Talkdesk Feedback and Talkdesk Performance Management capabilities help organizations drive better agent and customer outcomes Talkdesk, Inc., the global customer experience leader for customer-obsessed companies, today announced the…
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Regional experts and growing momentum ignite company’s progress in carving a path around the world to meet the demand for better customer experiences Talkdesk, Inc., the global customer experience leader for customer-obsessed companies,…
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Facing growing customer expectations and a crowded marketplace, FSI organizations will look to emerging technologies to facilitate smoother client experiences and enable agents to focus on proactive engagement and long-term…
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Deepened integration between Zappix Visual IVR and Talkdesk API gateways combine with the companies’ focus on customer satisfaction and intelligent automation to pave the way for customer experiences that are easy to use and easier to…
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For 70% of organizations, the recognized need to improve customer experience (CX) has motivated businesses to prioritize their digital transformation. As customer expectations rise and brands look to become more competitive from a CX…
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Talkdesk Citizen Engagement enables U.S. state and local governments to streamline and simplify the benefits administration process and proactively communicate with constituents Talkdesk Inc., the global customer experience leader for…
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Tailor-made, enterprise-grade contact center solution makes claims process smarter, convenient, and more efficient Combines self-service and AI-assisted interactions with out-of-the-box CRM integrations to deliver more personalized…
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Zoom Video Communications, Inc. today announced that Zoom and Five9 have mutually terminated the merger agreement executed by the parties on July 16, 2021. At Five9’s special meeting of stockholders held on September 30, 2021, Five9 did…
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Organizations must reevaluate employee engagement and satisfaction metrics to achieve sustainable success  New research on the future of workforce engagement in the contact center finds 90% of CX professionals view agent engagement as…
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Talkdesk Phone unifies collaboration and contact center applications to drive business agility, reduce costs, and provide a better way for hybrid workforces to deliver great customer experiences Talkdesk®, Inc., the global customer…
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New Talkdesk Research report, ‘Powering Retail Growth: The Next Generation of Contact Centers,’ offers insights into the technology investments that will be needed to support growing customer expectations Talkdesk, Inc., the global…
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Raydiant and Talkdesk Partner, Bringing Hoopla by Raydiant Gamification and Performance Management to Contact Centers Looking to Build a High-Performance Culture. Marketing Technology News: Helium 10 Announces New Amazon Advertising…
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Positioned based on completeness of vision and ability to execute Download a complimentary copy of the report for full details on the Talkdesk Leadership evaluation along with other CCaaS vendors Read hundreds of five-star reviews…
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Series D funding and appointment of new chief financial officer ignite company’s next stage of growth in addressing the worldwide demand for cloud contact center solutions  $230 million raised in recent funding pushes valuation…
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There’s no question that video makes for the best visual storytelling platform, but what does it takes for marketers to focus on building and executing ROI-driven video marketing campaigns?  In this weekly martech highlight, catch the…
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Team of customer experience (CX) experts works in lockstep with businesses to define key performance indicators and to better understand the processes and pain points around their CX strategies Engagements are available on a…
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