Talkdesk

Calldesk, the European pioneer in AI-powered voice agents, and Talkdesk, the cloud contact center for innovative enterprises, announced a partnership to accelerate the deployment of conversational AI in contact centers. Via the partnership with Calldesk, Talkdesk customers will now be able to leverage the advantages of conversational AI, by reducing the cost of processing simple requests and providing a better experience to their callers: a personalized response, 24/7, with no hold time, even during call peaks. The Covid-19…

Talkdesk makes waves with Talkdesk CX Cloud earning highest possible scores in 12 criteria Talkdesk is a Leader in CCaaS Providers, Q3 2020 evaluation 10 CCaaS providers were evaluated on current offering, strategy and market presence. Talkdesk earns highest possible score in 12 criteria Talkdesk, Inc., the cloud contact center for innovative enterprises, announced it is a Leader in The Forrester Wave™: Contact-Center-as-a-Service (CCaaS) Providers, Q3 2020, published by Forrester Research. The Forrester Wave…

Talkdesk, Inc., the cloud contact center for innovative enterprises, announced HyreCar selected Talkdesk CX Cloud, an end-to-end solution on a single platform, to drive its customer service and sales operations. HyreCar, the industry-leading car sharing platform for rideshare and delivery drivers, chose Talkdesk to consolidate multiple systems into one unified contact center solution. By moving to Talkdesk CX Cloud, HyreCar’s customer support will have a dependable and scalable solution to support its growth in an…

Series C funding brings Talkdesk valuation to more than $3 billion, reflects strong investor confidence and highlights the strategic role of superior customer experience among top global brands Talkdesk, Inc., the cloud contact center for innovative enterprises, announced $143 million in Series C funding from a combination of new and existing investors. The amount raised, and the company’s valuation of more than $3 billion, reflects both investor confidence in Talkdesk’s business and the strategic role that superior…

New solution includes customizable, immersive, live, and always-on video experiences to help brands pivot physical events to virtual Brightcove Inc., the world’s leading video technology platform, announced Brightcove Virtual Event Experiences, a solution that allows organizations to deliver high-quality virtual events featuring bold, interactive experiences. Responding to a crucial market need, Brightcove Virtual Event Experiences enables organizations to host events with market-leading video technology to engage with…

TaskUs leverages Talkdesk cloud contact center solutions to transition thousands of customer experience teammates worldwide  TaskUs leverages cloud flexibility from Talkdesk to enable thousands of teammates to work from home Talkdesk cloud solutions enabled TaskUs to successfully navigate unique challenges of the COVID-19 pandemic, saving thousands of customer service jobs TaskUs is able to provide best-of-breed integration options to its clients through Talkdesk AppConnect, the world’s first enterprise app store…

The partnership offers enhanced security and compliance to Talkdesk customers and partners worldwide PCI Pal, the global provider of secure payment solutions, today announced the progression of the partnership with Talkdesk®, the award-winning cloud contact center for innovative enterprises. With multiple customers now live across EMEA and North America, Talkdesk leverages PCI Pal’s globally accessible cloud platform, allowing them to deliver a fully-integrated solution that enables secure payment services to its global…

Talkdesk earns top spot in best software for Contact Center Operations, Telecom Services, Auto Dialer and Speech Analytics Talkdesk leads the contact center solutions industry in four categories of the G2 Summer 2020; Best Contact Center Operations Software, Best Telecom Services for Call Centers, Best Auto Dialer Software and Best Speech Analytics Software. Talkdesk also holds the highest cumulative G2 Score in all segments; Small Business, Mid Market and Enterprise. Best Contact Center Operations Software…

Palmer Johnson Power Systems moves from an inflexible, on-premises system to Talkdesk CX Cloud for agility, scalability and deep Salesforce integration Scalability of Talkdesk CX Cloud crucial for Palmer Johnson Power Systems to support its rapidly expanding customer service operations Talkdesk cloud flexibility to adjust service levels, reduces costs and improves contact center efficiency Seamless integration with Salesforce unifies contact center and CRM database, reducing average handle time, caller wait time…

Products #17 to #20 complete the Talkdesk 20-in-20 innovation program, confirming Talkdesk’s commitment to delivering a global, end-to-end CX solution on a single unified platform  Talkdesk completes ambitious 20-in-20 product launch plan with four new product as part of Workforce Engagement Management (WEM) suite Talkdesk WEM additions and enhancements include Quality Management, Advanced Call Recording, Screen Recording and Speech Analytics New products and enhancements combine with Talkdesk Workforce Management…

Products #15 and #16 of Talkdesk 20-in-20 spotlights the company’s innovation DNA and ability to quickly deliver market-defining solutions Talkdesk delivers world’s first cloud-native, end-to-end solution for delivering great customer experiences with CX Cloud Talkdesk delivers first contact center integration platform as a service for custom app integrations in minutes via Talkdesk Connections Talkdesk CX Cloud consolidates all Talkdesk 20-in-20 product innovations into one seamless, end-to-end platform…

Talkdesk’s flexible, scalable and reliable cloud solution displaces legacy on-premises solution for more than 200 TAP agents to ensure business continuity through the coronavirus crisis Talkdesk, Inc., the cloud contact center for innovative enterprises, today announced TAP Air Portugal, selected Talkdesk as its contact center solution. Portugal’s leading airline and one of the world’s top 10 fastest growing airlines with more than 16 million passengers in 2019, TAP replaced an inflexible and unreliable on-premises system…

Successfully navigating the COVID-19 pandemic by enabling agents to work-from-home for business continuity needs is a crucial component of Talkdesk cloud contact center solutions Fortune 100 global media leader moves more than 10,000 customer service agents to Talkdesk in largest, single-instance cloud deployment Company deploys Talkdesk in 18 countries, will extend to more than 90 by end of 2020 Remote working for customer service agents now crucial for business continuity through the coronavirus pandemic…

Experienced customer-first revenue strategist strengthens Talkdesk executive management team Talkdesk appoints Nathan Cobb as the company’s first chief revenue officer (CRO) Cobb will work with Talkdesk leadership to identify and scale global opportunities for the company while ensuring full business continuity support for customers New CRO position added to Talkdesk’s executive management team to guide the company through the next phase of growth Talkdesk, Inc., the cloud contact center for innovative…

New healthcare customer joins other Fortune 100 and Global 500 companies from wide range of industries to leverage Talkdesk cloud solutions for business continuity through COVID-19 Talkdesk, Inc., the cloud contact center for innovative enterprises, announced a leader in the healthcare industry chose Talkdesk to support its customer service operations. Due to social distancing recommendations to combat the spread of the coronavirus (COVID-19), the company sought a solution for its immediate need to move nearly 1,500…

Products #8 through #11 of Talkdesk 20-in-20 offer business continuity for response to the coronavirus outbreak with suite of flexible cloud deployment and security options Talkdesk, Inc., the cloud contact center for innovative enterprises, announced a suite of products and features to enable a swift, seamless and secure transition to Talkdesk cloud contact center solutions. Talkdesk Flexible Deployment™ offers companies an easy path to adaptability and business continuity; especially crucial in crisis scenarios. Paired…

Seamless integration with Salesforce, and flexibility to expand globally based on dynamic customer needs, elevates Talkdesk over other cloud competitors DMI chose Talkdesk for cloud scalability to support global expansion, strong reputation for reliability and comprehensive integration with Salesforce Talkdesk offers DMI an agile and easy-to-customize platform through a user-friendly “clicks, not code” approach Streamlined configuration and simple, self-service set up offers DMI complete control over contact…

Talkdesk enables remote working environments for front-line customer service staff, now more crucial than ever to succeed in a rapidly changing world Talkdesk, Inc., the cloud contact center for innovative enterprises, announced new offers to enable a swift, seamless and secure transition to Talkdesk cloud contact center solutions. The Talkdesk Business Continuity™ program consists of three solutions designed to enable new and changing business needs as a result of the coronavirus (COVID-19) outbreak. Talkdesk Now offers…

Talkdesk 20-in-20 program continues with product #5 of 20, a new and innovative approach to knowledge base solutions Talkdesk, Inc., the cloud contact center for innovative enterprises, announced Talkdesk Guide, an intelligent knowledge base that transforms the way businesses organize and provide information to their agents and customers. Powered by artificial intelligence (AI) from Talkdesk iQ, Guide seamlessly integrates information from disparate systems into one cohesive customer experience (CX) solution. Through…

Widely respected, award-winning innovator leads Talkdesk product development and strategy as the company prepares to revolutionize the contact center industry in 2020 Talkdesk appoints Charanya Kannan as the company’s first chief product officer (CPO); the company’s c-suite comprised of forty percent women Kannan will oversee Talkdesk’s ambitious program to introduce 20 new products to market in the first 20 weeks of 2020 This appointment fuels Talkdesk’s innovation engine and accelerates its path to increased…