Talkdesk

Highlighting companies that have championed and reshaped their customer experience using Talkdesk technology Talkdesk, Inc., a global cloud contact center leader for customer-obsessed companies, announced the winners of its third…
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Industry’s premier event for the customer-obsessed concludes multi-city tour with stops in London and Madrid AMC Networks, Motorway Online Ltd., and more companies from around the world discuss how superior CX can drive business…
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Talkdesk survey reveals nearly half of consumers believe the metaverse will make human connections stronger and improve relationships with family, friends, and colleagues More than two-thirds (69%) of consumers are already visiting…
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King brings extensive experience in B2B SaaS customer strategy Pindrop, a global leader in voice technology, today announced the appointment of Kieran King to the role of Chief Customer Officer. King’s 25-plus years of experience in B2B…
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Global Talkdesk Research report shows value of AI remains uncontested, but barriers persist in fully realizing scale and scope of AI ambitions CX professionals cite leadership vision, security, and talent gaps as primary stumbling…
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Banzai, a leading enterprise SaaS Engagement Marketing platform for virtual events, announced today that it has entered into a share subscription facility agreement with GEM Global Yield LLC SCS ("GEM"), a Luxembourg-based alternative…
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Recruits tech industry veteran Jeff Haslem to drive the company’s IT strategy to support aggressive business performance goals Talkdesk, Inc., a global cloud contact center leader for customer-obsessed companies, announced Jeff…
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CX solution purpose-built to unify the customer journey across policy servicing, claims, and new business Guidewire partnership and deep integrations with industry-leading CMS, PAS, and CRM systems provide a single view of the customer…
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Meets rigorous security and performance requirements for Chrome OS as validated CCaaS solution Talkdesk, Inc., a global cloud contact center leader for customer-obsessed companies, today announced a deeper partnership with Google as an…
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Trusted third-party site for workplace culture and compensation recognizes Talkdesk for high employee ratings across 16 different workplace metrics Talkdesk, Inc., a global cloud contact center leader for customer-obsessed companies,…
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Younger generations’ expectations for brands reveal growing opportunity for AI and automation in customer service The Talkdesk Research™ report, Winning Gen Z Through Exceptional Customer Service, finds that just 24% of Gen Z want to…
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Contact center industry disruptor gains transformational leader with deep expertise in driving execution of fast-growth companies  Former Cloudera Chief Executive Officer Tom Reilly joins Talkdesk Board of Directors effective…
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ScreenMeet today announced the launch of ScreenMeet Live on Talkdesk® AppConnect™, enabling businesses to seamlessly combine ScreenMeet Live video and screen sharing with their existing Talkdesk CX Cloud solution. Talkdesk AppConnect is…
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Joint Talkdesk, PCI Pal customer relationships expand to include Air Business, Metabolic Living, Resideo, Scotts, Tucows, and Weekendesk PCI Pal, the global provider of secure payment solutions, is working closely with Talkdesk, the global…
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Specialist travel company chooses native cloud contact centre solution for customer experience as distinctive as their travel experiences Talkdesk, Inc., the global customer experience leader for customer-obsessed companies, has been…
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Organizations have emerging opportunities – and threats – to consider as consumer loyalty increasingly takes into account broader relationships to companies Fifty-seven percent of consumers report that their loyalty has deepened…
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New Talkdesk Feedback and Talkdesk Performance Management capabilities help organizations drive better agent and customer outcomes Talkdesk, Inc., the global customer experience leader for customer-obsessed companies, today announced the…
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Regional experts and growing momentum ignite company’s progress in carving a path around the world to meet the demand for better customer experiences Talkdesk, Inc., the global customer experience leader for customer-obsessed companies,…
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Facing growing customer expectations and a crowded marketplace, FSI organizations will look to emerging technologies to facilitate smoother client experiences and enable agents to focus on proactive engagement and long-term…
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Deepened integration between Zappix Visual IVR and Talkdesk API gateways combine with the companies’ focus on customer satisfaction and intelligent automation to pave the way for customer experiences that are easy to use and easier to…
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