Unbabel and Intercom Partner to Provide Multilingual Messaging

Customer Experience ManagementIn App Marketing

By MTS Staff Writer On Jan 9, 2019

Unbabel Builds Intercom App to Offer Multilingual Chat for Customer Service in up to 28 Different Languages, Servicing a Growing List of Companies Including Monese and Perkbox

Enterprise Translation-as-a-Service provider Unbabel announced the release of its Unbabel Chat app to Intercom’s App Store. Intercom, a customer messaging platform that helps businesses accelerate growth through better customer relationships, announced the launch of its App Store earlier this year. Today the App Store features more than 130 apps that help businesses and customers complete tasks inside the messenger.

The Unbabel app lets Intercom customers see inbound chat messages in their own language and respond to them in their customer’s preferred language rapidly, a big bonus for sales and support teams dealing with global queries. Unbabel can now share its services with Intercom customers globally and help more companies break down language barriers between enterprises and their customers around the world.

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More than 30,000 businesses use Intercom to communicate with their customers. Intercom powers 500 million conversations a month and reaches over 1 billion unique people worldwide. Customers using the new integrated multilingual customer service chat include Monese, the award-winning globally-connected banking service, and Perkbox, one of the fastest growing global employee engagement platforms.

Automatically translated inbound messages means that customers can understand customer enquiries in other languages and handle them right away, writing a reply without having to consider the language barrier. The introduction of the built-in translation capability aims to shorten customer response times, improving the user experience and customer satisfaction.

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Unbabel CEO Vasco Pedro commented: “As a platform, Intercom has been transforming global conversations for many years now, and with our app, we’re working together to break down language barriers to increase the volume and quality of those conversations. Together we’ve created a fully integrated translation pipeline to ensure customers around the world receive a native reply in near real time, a groundbreaking move for customer service and experience.”

Intercom’s Head of Platform Partnerships, Jeff Gardner, said: “We’re excited that Unbabel has joined the more than 130 other businesses that have chosen to develop apps on our platform. The Unbabel app breaks down language barriers and drives global personal communication between businesses and customers by helping people easily communicate across regions and languages.”