Verint Positioned as a Leader in Gartner’s Magic Quadrant for Workforce Engagement Management for the 12th Consecutive Time

Verint Systems Inc., The Customer Engagement Company, announced that Verint has been named a Leader by Gartner, Inc. in the research and advisory firm’s Magic Quadrant for Workforce Engagement Management (WEM) report*.

Gartner indicates that WEM Magic Quadrant Leaders “provide functionally broad and deep WEM solutions that can be deployed and supported globally. Their software is suitable for enterprises of all sizes and complexity, and they have broad industry coverage. Their revenue is strong and new references are readily available.”

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Report co-authors and Senior Research Directors, Jim Davies and Jim Robinson wrote, “The emergence of workforce engagement management software characterizes the evolution of the established, multibillion-dollar workforce optimization software market. An emphasis on improving the operational performance of customer service staff persists. Recording and assessing employee performance and forecasting and scheduling optimum staffing levels remain key activities, driven by tight integration and workflow across these functional domains.” They further elaborate that “engaged employees are essential to achieve customer service ambitions and overall customer experience.”

“We believe this recognition continues to validate Verint’s commitment to WEM,” says Verint’s President, Elan Moriah. “We have a proven track record of continuously innovating in ways that deliver business impact to our customers and the market at-large.”

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As The Customer Engagement Company, Verint helps organizations advance their own customer engagement programs, engage and support their employees, achieve operational efficiencies and grow revenue. Verint’s comprehensive Customer Engagement solutions leverage artificial intelligence, automation and the cloud to provide customer interaction and workflow capabilities as well as advanced analytics that our customers use to convert structured and unstructured business data into actionable insights.

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