Verint Systems Inc., The Customer Engagement Company, announced a line-up of events this month that feature customer insights, steps to build a successful Knowledge Management (KM) program and best practices for measuring the customer journey.

“Making your WFM, Training, and QA Teams Your Company’s Heroes”

The 10 Steps to Building a KM Program that Works
Sept 12; CRMXchange Webinar

Verint’s Kelly Koelliker, director of content marketing, will present this webinar at 1 p.m. ET. Companies have no shortage of information today. In fact, there is so much content scattered in various places that it can be nearly impossible to find what is needed, in the moment it’s needed. The consensus is clear: organizations need KM—but how do they actually build a knowledge management program that is set up for success? Attendees of this webinar will learn:

• The 10 steps to building a KM program that works
• How to set up a single source of the truth for all users across all channels
• How new technologies like AI make KM even more powerful

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Municipal Service Delivery Officials (MSDO) Annual Conference
Sept. 16-18; Regina, Saskatchewan, Canada

This conference is recognized as the foremost learning event for municipal service delivery leaders in Canada. Verint’s Mike Biros, vice president, local government, will present a Verint overview on Sept. 17 at 9:05 a.m. CT, as well as participate in the Champion Sponsors Panel to discuss digital transformation with a focus on knowledge management, self-service and automation on Sept. 18 at 9:05 a.m. CT.

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QATC
Sept. 17-19; Nashville, Tennessee

Verint customer Gary Haworth, Commerce Bank, will present “Making your WFM, Training, and QA Teams Your Company’s Heroes” alongside Verint’s Andressa Marlan, product strategy manager, on Sept. 17 at 10:45 a.m. CT. Haworth will describe his success at Commerce Bank by driving an organization of transparency and shared insights across the Quality, Workforce Management and Training teams—and how they work together to deliver better employee engagement.

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