Verint, The Customer Engagement Company™, announced today that several solutions within its Customer Engagement Cloud Platform™ earned Gold Awards in the eighth Annual 2021 Globee^® Customer Sales and Service World Awards.* These awards honor excellence across a wide range of categories – from innovations in contact center, customer service, and business intelligence solutions, to commanding a higher standard for customer engagement and future of work initiatives.

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“The pandemic put workforce dynamics to the ultimate test as many organizations had to plan and manage work-from-home and return-to-the-office strategies. Additionally, customer service operations were pushed to the limits trying to meet and exceed customer expectations with limited resources and budgets”

Verint’s award-winning achievements include:

• Gold Award Winner – Best New Product or Service for Contact Center: As part of Verint’s initiative to “adapt and respond” to the pandemic, new enhancements to its Workforce Engagement (WFE) solution earned a Gold Award for helping customers navigate and thrive as organizations around the world transitioned into adopting a work-from-home model while solving everyday business challenges. Verint WFE helps employees make better decisions, increase productivity, and improve customer experience through recording, performance management, workforce management, and analytics (including speech), among other market-leading tools critical to customer engagement.

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• Gold Award Winner – Best New Product or Service for Customer Service: Empowering organizations to build a knowledge-centric culture earned Verint Knowledge Management a Gold Award for excellence in supporting customer service teams. Enabled by artificial intelligence (AI), the solution features powerful cognitive search and self-learning capabilities combined with full API support and intelligent automation to dramatically streamline knowledge surfacing and sharing – when and wherever it’s needed, with industry-leading accuracy. The result is consistent, relevant content that meets customer needs across multi-channels that helps organizations improve business efficiency and elevate the customer experience.

• Gold Award Winner – Business Intelligence Solution: Verint Engagement Data Management (EDM) was named a Gold Award winner for breaking down data silos and creating a single, coherent view of all interactions and experiences throughout the organization. Verint EDM serves as a centralized engagement data hub that streamlines the capture of all sources of enterprise interactions and surveys through integrations and APIs and elevates the value of engagement data through internal and external means of data enrichment for better customer engagement.

“The pandemic put workforce dynamics to the ultimate test as many organizations had to plan and manage work-from-home and return-to-the-office strategies. Additionally, customer service operations were pushed to the limits trying to meet and exceed customer expectations with limited resources and budgets,” says Verint’s Celia Fleischaker, chief marketing officer. “We’re proud to be recognized by The Globee Awards for empowering our customers with innovative solutions for automation, AI, and knowledge management to help drive customer engagement transformation and optimize workforce management that is so critical to business success.”

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