SLED Government Agencies in the US Recognizing the Need for Integrated Cloud Contact Center and Communications

8×8, Inc., a leading integrated cloud communications platform, today announced the State of Washington has signed a Participating Addendum with 8×8 under the NASPO ValuePoint Cloud Solutions contract.

Effective immediately, state, local and education (SLED) government agencies in Washington can, in accordance with the requirements of Washington’s Participating Addendum, purchase the 8×8 integrated cloud contact center, voice communications, chat, meetings and Communications Platform as a Service (CPaaS) product directly from 8×8 or 8×8 channel partners. 8×8 partners can guide SLED organizations through a simplified procurement process, reducing friction as they move to the cloud to transform employee and customer engagement.

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“We serve over 800,000 residents in Snohomish and Island counties through 23 community libraries, online services and Library on Wheels, and our vision is that everyone in the community is connected to their library,” said Nick Fuchs, Acting Director Technical Services at Sno-Isle Libraries. “Our legacy on-premises Avaya system hampered efforts and was difficult to manage with expensive monthly carrier costs. We look forward to moving our libraries and 500 employees to the 8×8 cloud platform, and enhance communications with the community.”

Agencies and public sector organizations are replacing legacy on-premises systems with secure and reliable integrated cloud contact center and communications products from 8×8 to improve the constituent experience, and enable employees to work from anywhere, using any device. Washington joins Alaska as the second state to offer statewide participation in and access to the 8×8 NASPO ValuePoint Cloud Solutions Contract. Most government agencies within the participating states can purchase cloud contact center and communications products directly from 8×8 or an 8×8 partner; agencies should review applicable participating addenda for details.

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Public sector momentum is continuing for 8×8 as government agencies transition to the cloud to support mobile and remote employees. Key benefits of the 8×8 integrated cloud contact center and communications platform help public sector organizations to:

1. Solve for Tomorrow – Agencies can mix-and-match plans and services to meet their unique requirements as well as integrate business applications with the flexibility to adjust to changing needs in the future.
2. Modernize Constituent Engagement – 8×8’s innovative customer engagement products help agencies exceed citizen experience and growth objectives.
3. Make It Easier to Work – 8×8 Work includes voice communications, team chat and video meetings in a single unified application for desktop and mobile devices, allowing employees to connect and collaborate securely with constituents and colleagues from anywhere, using any device.
4. Enhance Support and Administration – The integrated 8×8 cloud communications and contact center platform allows agencies with distributed offices and workforce to reduce total cost of ownership, providing a single vendor for support and a central management portal for administration.
5. Ensure Business Resilience – The reliable and resilient 8×8 global cloud platform keeps communications up and running even during times of disaster.

“Transitioning away from legacy, on-premises systems has never been more important for public sector organizations as they drive digital transformation efforts to enhance employee and customer engagement,” said John DeLozier, Senior Vice President & Global Channel Chief at 8×8, Inc. “Our latest NASPO ValuePoint contract ensures SLED agencies across the State of Washington can easily work with 8×8 and our channel partners to deploy an integrated cloud contact center and communications product to meet their evolving organizational requirements.”

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