CBTS, a leading technology provider of communications, cloud, infrastructure, and consulting services to clients worldwide, has been selected by Frost & Sullivan in the top quadrant of the 2020 Frost Radar Report for Hosted IP Telephony and Unified Communications as a Service (UCaaS) for North America.

CBTS is a proven IT and communications provider delivering exceptional business outcomes to clients across the globe. The assessment by consulting and research firm Frost & Sullivan independently plotted CBTS among the top of thirty leaders in a field of more than 120 North American notable companies.

CBTS was recognized for its top 10 ranking in North American growth and the comprehensiveness and flexibility of its Hosted IP Telephony and UCaaS portfolio. With the rise in remote working and the need to bring people together no matter their location, CBTS provides tailored solutions to enable collaboration and connectedness across internal teams and external individuals, whether it’s businesses communicating with customers and suppliers, doctors and nurses interacting with patients, or teachers connecting to students.

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“What we’re seeing across organizations we serve is an increasingly distributed workforce made up of hybrid teams moving frequently between remote and office-based locations,” said Jeff Lackey, President of CBTS. “The flexibility built into the CBTS approach gives our clients the ability to adapt their architecture to enable productive work at any location, on any device, any time, on any network.”

CBTS earned recognition for its highly consultative approach and ability to custom-tailor solutions to each organization’s specific needs. Frost & Sullivan cited CBTS as a pioneer in Hosted IP Telephony services since the early 2000s, as one of today’s leading UCaaS partners of Cisco, and as a top UCaaS provider for retail, healthcare, and state and local government and educational (SLED) verticals.

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“CBTS differentiates from its competitors with its broad cloud, infrastructure, communications, and consulting expertise, and its unique ability to leverage the resources of a large organization and nimbleness of an entrepreneurial company culture to deliver excellent customer value. With its rich portfolio of cloud communications, collaboration, and contact center solutions, CBTS can effectively address the diverse needs of a broad customer spectrum—from SMB to large enterprise and from private to public companies. CBTS also stands out with its tailored approach to different industries. Specialized teams of vertical industry experts enable CBTS to custom-tailor solutions for SLED, healthcare, retail and other verticals’ highly specific requirements,” said Elka Popova, Vice President and Senior Fellow, Digital Transformation of Frost & Sullivan.

“We are honored to be recognized by Frost & Sullivan for our growth and innovation in Hosted IP Telephony and UCaaS for North America,” said Lackey. “We’re proud of our people, partners, and organizational leaders that drive the innovation that helps our clients excel.”

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