Serenova, a leading contact center-as-a-service (CCaaS) and workforce optimization (WFO) solution provider, announced it has entered into a referral partnership with Fuze, a leading cloud-based unified communications (UCaaS) provider for the modern global enterprise. Serenova recently merged with Lifesize, forming a cloud contact center and workplace collaboration company serving more than 10,000 customers worldwide. This new partnership with Fuze provides organizations with an end-to-end, cloud-based communication solution that elevates the customer experience across the globe.

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As customer expectations evolve to demand a frictionless experience, combining UCaaS and CCaaS provides organizations with the flexibility to meet their customers on their terms and enables organizations to eliminate data and communication silos that stand as obstacles to a more unified customer experience—all while reducing total cost of ownership. The Serenova and Fuze partnership brings together the market-leading UCaaS vendor with the most globally scalable CCaaS solution to provide a complete, unified view of all contact center activity anytime, anywhere. The combined solution enables employees across large global organizations to make informed decisions for a more seamless and efficient customer experience.

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“The opportunities for contact centers to become more seamless, cost-effective components of organizations’ unified communications strategies are boundless,” said John Lynch, SVP of sales for Serenova. “Combining Serenova’s globally scalable cloud contact center platform with Fuze’s unified communications and contact center platform provides organizations with a tightly integrated, best-of-breed solution to deliver exceptional cross-channel customer experiences.”

“Fuze’s communications and contact center platform provides enterprise contact centers with a holistic view of their organization and deeper insight into contact center performance,” said Tim Puccio, VP of global channel and alliances at Fuze. “Serenova is a great addition to the existing Fuze contact center solution portfolio and Fuze Ecosystem. We look forward to partnering closely with Serenova in providing the rich customer experiences that allow modern enterprises to differentiate themselves.”

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