Vision Voice has introduced a powerful cloud-based communications platform, offering sophisticated but intuitive and affordable unified communications (UC) solutions. The aim is to give UK businesses and partners a one-stop-shop for all their IT and communications needs. As part of its strategy, Vision Voice will be working closely with UK partners — including IT specialists — to make it simpler for them to enter the Unified Communications-as-a-service (UCaaS) market. Vision Voice has chosen Centile as its development partner, using the ISTRA cloud-based platform to offer converged fixed and mobile services.

Vision Voice has brought to market a cloud-based communications platform accessible from any device, with advanced flexibility to fit around the way each organization works. London-based but supporting users nationwide, Vision Voice builds on: the experience of parent company Broadgate Voice and Data; the expertise of its founders (who have decades of experience in the telecom market); and the success of GoYap®, Broadgate’s cloud-based go-to-market platform. Vision Voice offers comprehensive user, collaboration, and administration features, including full work from home capability and security solutions with unrivaled customer support through its network of field-based employed engineers.

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Says Frank Pratt Sales Director at Vision Voice, “We have long believed cloud is the way to go, which is why we have been developing our web-based ‘touch us’ approach to all our services from ordering, implementation, to training and support. Even our billing process and payments are all made through our portal. We saw this need when we opened our first international office in Mumbai in 2010, when our Head of Administration and Billing, Poonam Bhosle, newly married, returned home. Now with Covid-19, most businesses have had to embrace remote and flexible working, and GoYap®’s UCaaS enables them to do that. Our aim is to deliver the same great and consistent user experience, regardless of location: office, home, or elsewhere. GoYap® is also far more cost-effective compared to conventional phone systems, which is why we have seen an exponential growth since March, whilst helping UK businesses save money.”

Frank Pratt continues, “Our cloud-based UC platform GoYap® also enables us to work more closely with partners, particularly IT specialists. These days, conversations with customers about implementing UC often involve their IT departments or suppliers, particularly with UC’s integration with multiple business apps, and so there is a gap in the market to bring IT and UC together. We address that opportunity with a single source for everything, including mobile and fixed connectivity, line acquisition, and IT support.”

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ISTRA technology from Centile is used as the foundation for Vision Voice’s platform, GoYap. This supports a wide variety of services, such as PBX features, unified messaging, multi-level auto-attendant, voicemail to email, call management, groups management, IVRs, ACDs, audio, and video conferencing and collaboration. Through its integral FMC features, ISTRA also gives telecom service providers: Call Line Identity (CL) for both fixed and mobile outgoing calls; convergence voicemail; mobile phone status; convergent calls history; self-care for both fixed and mobile lines; and voice call continuity.

“We are delighted to be working with this visionary new name in the UK market. Vision Voice’s founders have an excellent track record in unified communications, and the team is very much field-driven. Working with resellers, Vision Voice is ideally positioned to help business users benefit from the latest advances in unified communications and fixed-mobile convergence.” Bertrand Pourcelot, Managing Director at Centile Telecom Applications.