Browsing Tag

Oracle CX Cloud

Oracle Takes Data-First Approach to New Customer Experience Innovations

Updates Across Oracle CX Cloud Help Brands Unify Customer Data, Personalize Interactions and Win More Business To help brands ensure that each and every customer interaction is data driven, Oracle announced a series of new data-first updates across Oracle Customer Experience (CX) Cloud. The latest updates include new digital assistants for sales, customer service and marketing professionals, new data enriched B2B sales capabilities, and new industry solutions for telecom and media, financial services, and public sector.…

Oracle and Microsoft Expand Cloud Partnership to Boost Workplace Productivity

Integration of Oracle Digital Assistant with Microsoft Teams gives Microsoft 365 customers access to Oracle Cloud Applications through conversational AI Building on Oracle and Microsoft’s cloud interoperability partnership, Oracle announced the availability of an integration between Oracle Digital Assistant and Microsoft Teams. Enterprise customers can now access Oracle Cloud Applications through an AI-powered voice experience in Teams. “Using Oracle Digital Assistant, business users can simply and conversationally…

Oracle Adds AI-Sourced and Managed Data to Cloud Applications

Oracle Datafox’s Fast-Growing Pool of Company Data Boosts Performance of Oracle AI-Powered Applications To help organizations realize the potential of AI-powered applications, Oracle DataFox has quickly expanded the reach of its pool of AI-sourced and managed data, extending global coverage by almost 30 percent since being acquired by Oracle. With Oracle DataFox, organizations can ensure that clean, accurate and enriched data powers AI and machine learning capabilities within business applications by taking advantage of a…

CRM Vendors Embrace AI, Automation to Break Down Silos, Nucleus Research CRM Value Matrix Finds

Leaders Extending Enhanced Analytics Capabilities to Deliver Better Predictive Models and Enhance Usability Productivity takes center stage in the H2 2018 CRM Value Matrix from Nucleus Research. Automation, AI and predictive capabilities deployed in meaningful ways are helping to break down silos, increase usability and simplifying CRM applications across organizations. H2 #ValueMatrix for #CRM shows leaders breaking down silos https://nucleusresearch.com/research/single/crm-technology-value-matrix-2h2018/ “In this…

TechBytes with Jeri Kelley, Sr. Product Strategist, Oracle Commerce Cloud

Jeri Kelley Senior Product Strategist, Oracle Commerce Recently, Oracle Commerce Cloud, in partnership with Mirakl, released the Next Generation of B2B Purchasing Report 2018. The cutting-edge report studied the behavior of modern B2B buyers as well as the differences in attitudes across three generations – Baby Boomers, Gen-X and Millennials. We sat down with Jeri Kelley of Oracle Commerce Cloud to understand how B2B vendors could better leverage technology and create results-oriented product maps for their customers.…

Circular Edge Announces Oracle Sales Cloud Add-Ons and Oracle CX Cloud Integration Accelerators for Oracle’s JD Edwards Customers

Circular Edge Will Showcase its Oracle Sales Cloud Add-ons and Integrated ERP/CX Digital Experiences at Oracle Modern Customer Experience 2018 Circular Edge, a Gold level and Cloud Standard member of Oracle PartnerNetwork (OPN), recently announced the availability of several new Oracle Sales Cloud add-ons and Oracle Customer Experience (CX) Cloud Integration Accelerators, which will be showcased at Oracle Modern Customer Experience 2018, Oracle’s annual conference dedicated to helping customer experience (CX)…