Companies deploying SightCall’s AR-powered visual support solution can collaborate safely and securely in a real-time video environment built for resolving issues remotely

SightCall, a leading visual assistance platform, has announced it is offering free access to its SightCall Visual Support app on Salesforce AppExchange for qualified Salesforce Health Cloud, Service Cloud and Field Service Lightning customers on the front line of COVID-19 response. SightCall Visual Support is an AR solution giving service organizations the collaboration tools needed to see and resolve problems remotely in a secure, real-time video environment.

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SightCall is integrated with Salesforce Health Cloud, Service Cloud, and Field Service Lightning and can be activated immediately, enabling efficient video connections between Salesforce customers and their patients, technicians or customers. To help Salesforce customers reduce the risk of exposing their employees and customers to the virus, visual support can be deployed for a variety of contact mitigation use cases including:

• COVID-19 triage and medical care coordination via live video
• Improved patient access for healthcare providers
• Converting onsite technician visits to virtual support
• Providing remote AR guidance to assist in the repair and maintenance of essential equipment
• Providing visual assistance to resolve problems remotely and reduce in-person contact

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