The new launches build on Intercom's vision to enable a new era of customer connection and engagement Intercom, the Engagement OS, launched three new capabilities to help businesses create powerful customer experiences and drive ongoing…
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Amid increasing changes in online behavior and expanding data privacy regulations, the report reveals why customer data should be at the core of every businesses' future plans. Tealium, the most trusted and world's largest independent…
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The study shows businesses need P2C management to meet current customer expectations and take advantage of future commerce opportunities Productsup, the leading product-to-consumer (P2C) software company, today released the findings of its…
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Textellent, an award-winning business texting platform, has announced next-generation capabilities for franchisors and multi-location enterprises. These new capabilities allow brands to create new customer experiences that go well beyond…
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Genesys to actively enable indirect and direct channel with combined Zoom Phone and Genesys Cloud CX solution  Zoom Video Communications, Inc. and Genesys,a global cloud leader in customer experience orchestration, have expanded their…
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Customer Engagement Platform with Dynamic Messaging Workflow Builder Reaches Users Across Devices and at Scale OneSignal, Inc., the world's most widely-used omnichannel customer messaging platform, announced the launch of Journeys, an…
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Interactions 2022 is the largest CX industry event and offers unique content exploring new ways to create frictionless experiences in the new digital age with a first of its kind immersive virtual reality experience NICE …
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Companies across industries around the globe increase their investment in customer experiences amid a challenging business environment Qualtrics is now the only platform that allows companies to listen, analyze and act on feedback from all…
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Leading transactional email provider joins ActiveCampaign’s sales, marketing automation and CRM portfolio to ensure ideal customer experiences across digital communications ActiveCampaign, the leader in Customer…
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Experian, Finastra and MetLife leverage human insight to guide digital transformation journey UserTesting , a leader in video-based human insight, announced that a growing number of financial institutions are turning to the UserTesting®…
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-Qualtrics’ Delighted is the first experience management solution available in the UPS® Digital Connections program -Collaboration will help fast-growing companies better understand and personalize their customer experiences, from…
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Some of the largest companies in the world, ranked by revenue, gain customer insight and understanding with the UserTesting Human Insight Platform UserTesting, a leader in video-based human insight, announced that 38 percent of…
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New research from Mercator Advisory Group examines the role of payment data and explores current trends in loyalty programs. Mercator Advisory Group’s most recent report, How Payments Can Drive Better Loyalty and Rewards…
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Jenne, Inc. announced that Jenne Cloud Services Brokerage has partnered with Talkdesk®, Inc., a global cloud contact center leader for customer-obsessed companies, to provide contact center solutions that organizations can leverage to…
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Digital identity leader, Prove, partners with MMA Star Anthony Pettis-backed NFT venture, providing solutions to accelerate user onboarding and eliminate bad actors Prove Identity, Inc. (“Prove”), the leader in digital identity, today…
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HGS Digital LLC, the technology services arm of Hinduja Global Solutions Ltd (listed in BSE & NSE), today announces a partnership with Khoros, the award-winning leader in digital-first customer engagement software and services. The…
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Do you feel you’re paying more for products and services, whether it’s as simple as an item at a grocery store or an exciting weekend away? Do you feel you’re getting less for your money, either in the quantity of product or the quality of…
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Semafone®, the leading provider of data security and compliance for call and contact centers, today announced a reseller partnership with Talkdesk and availability of Cardprotect Voice+  on Talkdesk® AppConnect™. The new partnership will…
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Companies in the Asia Pacific region can now exceed today’s consumer and employee expectations by delivering effortless, consistent and personalized digital-first experiences with CXone NICE today announced the launch of…
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The acquisitions support Dixa’s long term vision to help brands deliver value-driven experiences for customers and service agents The announcement follows a period of rapid growth in 2021, which included a $105m Series C…
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