National credit union leverages Nuance's AI-powered Intelligent Engagement platform and Gatekeeper security solution to automate and elevate digital engagement across all channels Nuance® Communications, Inc. announced that Wings Financial…
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Qualtrics the world's No. 1 Experience Management (XM) provider and creator of the XM category, announced that Beneva, the largest mutual insurance company in Canada, has selected Qualtrics CustomerXM™ to listen to customer feedback in…
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With Temenos Infinity Micro Apps, banks can gain market traction by delivering seamless experiences at speed and ease and dramatically improving time to value With microapps, Temenos Infinity enables banks to offer…
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AI Innovations Deliver Advanced Tools and Self-Learning Systems to Support Agents and Supervisors Before, During and After Calls Uniphore, an early leader in Conversational Service Automation (CSA), today announced…
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Quality data and superior workflow drive one-rate quoting in seconds As the pandemic has raised consumers’ digital expectations, personal auto insurers now have an easier way to bring faster, single-step, point-of-quote experiences to many…
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The platform converts messy service data into detailed insights for service executives, providing visibility into customers at risk of churn and workforce training opportunities Aquant, the leading service…
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Active.Ai, a leading conversational AI platform for financial services, and Glia, a leading provider of Digital Customer Service, today announced a strategic partnership; Together, the fintechs are empowering financial institutions to meet…
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SundaySky, the leading platform for video-powered experiences, today announced the launch of its self-service Editor solution, which allows digital marketers to easily create and modify video experiences (VX) without the technical…
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Inaugural conference includes featured speakers Daymond John and Ally Love, as well as automation best practices from best-in-class CX teams at Square, Mailchimp, Freshly, Litebit, and more Ada, the leader in Automated…
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SessionCam, a Glassbox company providing enhanced Digital Experience analytics for retailers and brands, announced that the leading global luggage manufacturer and retailer Samsonite will adopt the full array of SessionCam’s Glassbox…
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Truly effective knowledge management can help agents anticipate customer needs through the analysis of ongoing customer interactions, finds Frost & Sullivan Customer experience (CX) is the competitive battleground companies now face.…
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Collaboration empowers brands to seamlessly leverage AI recommendations to increase agent efficiency and effectiveness LivePerson, Inc., a global leader in conversational AI, and Google Cloud today announced they are teaming up to help…
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Epsilon to Become a Key Strategic Adobe Identity Partner, Positioning Enterprise Brands for Success in a Cookieless World and Building on Publicis Groupe's Long-Standing Relationship with Adobe Powered by Epsilon's CORE ID, Publicis…
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The new partnership will support brands in elevating customer experience through listening, interpreting, and acting on customer feedback Alida (formerly Vision Critical), creator of the world’s first CXM & Insights Platform, today…
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Signature conference highlights key trends and technologies in a new human-driven era of marketing. Iterable, the leading cross-channel platform for unified customer experiences, today hosts its global virtual conference, …
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It blends automation with human emotional intelligence to provide clients with the best possible CX Based on its recent analysis of the Latin American and the Caribbean customer experience (CX) outsourcing services market, Frost &…
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The bolstered leadership team will drive accelerated growth and innovation in next phase of company journey Iterable, the cross-channel platform for unified customer experiences, announced today the addition of five…
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New solution suite helps companies optimize product designs, create better user experiences and accelerate go-to-market speed R.R. Donnelley & Sons Company, a leading global provider of marketing and business communications,…
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Agillic, a leading Danish omnichannel marketing software company, is going to help Swedish energy company Telge Energi make consumers more conscious about the need and the benefits of sustainable energy. Telge Energi continuously…
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The partnership combines best-in-class digital shelf technology with eCommerce and marketing solutions to drive growth for global CPG brands and manufacturers Avionos, which designs and implements digital commerce and marketing solutions,…
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