Luminoso, the company that automatically turns unstructured text data into business-critical insights,  announced that the company has been named a Representative Vendor in Gartner’s 2020 Market Guide for Text Analytics.

Advancements in natural language understanding (NLU) technology have made it possible for data and analytics leaders to find powerful text analytics solutions that fit their business needs. With so many options available in the market, selecting the optimal product can be challenging, especially when trying to find a solution that works out-of-the-box for business users.

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“Over the last decade, the demand for text analytics solutions has grown significantly across virtually every industry—as businesses look for ways to automate the analysis of chatbot transcripts, customer and employee survey responses, contact center emails, and more,” said Adam Carte, CEO of Luminoso. “In deciding on what text analytics solution will best suit their needs, dozens of global brands such as DENSO, Hilton, and athenahealth have adopted one of Luminoso’s applications.”

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Luminoso’s suite of AI-powered text analytics applications work across every industry and use case by automatically learning and applying industry-specific jargon, acronyms, and context. Luminoso’s applications don’t require training, coding, libraries, or ontologies to fully analyze unstructured text data and quantify feedback, allowing customers to start analyzing datasets immediately. The company’s text analytics applications include:

• Luminoso Daylight for analyzing conversational text, such as support tickets, open-ended survey responses, and product reviews.
• Luminoso Compass for automating the processing, categorization, and tagging of streaming text data like call and chat transcripts.
• Search Enhancement for achieving human-like results from existing search engines.

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