SearchUnify, a leading unified cognitive search platform, has announced the launch of a suite of apps that power next-gen customer support and self-service experiences.

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SearchUnify launches a suite of apps that power next-gen customer support & self-service experiences. All the apps—Intelligent Chatbot, Agent Helper, Community Helper, KCS Enabler & Escalation Predictor—are powered by its unified cognitive search platform

“It’s a natural and strategic evolution of the platform and applications and not a cosmetic rebranding exercise,” said Alok Ramsisaria, CEO of Grazitti Interactive, SearchUnify’s parent company. “We have been combining our decades of experience and expertise in customer support for maximizing outcomes–in terms of information findability, customer self-service, agent efficiency, collaboration, knowledge management, and predictive support. We’re now making our offerings more flexible and scalable.”

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“We’ve always strived to future-proof customer support and self-service experiences,” said Vishal Sharma, CTO of SearchUnify. “Our new approach and AI-fueled apps are flexible, easily scalable, and endeavor to fit various customer support use cases.”

“Each of the apps offered by SearchUnify is a stride toward the future of support and self-service interactions and has something for everyone in the team, from agents, community managers, knowledge workers, support managers to customers. This ultimately serves to support organizations’ ever-growing appetite for maximum returns in the minimum time frame,” Vishal added.

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