New update focuses on next-generation AI with the incorporation of intelligent automation and virtual agent support

EasyVista Inc., a global leader in IT Service Management, announced that it will be previewing its latest product release at EV Connect in Austin, TX October 1-2, 2019. Cobalt, the latest release of the EasyVista product portfolio, was developed to provide next-generation updates to their EV Self Help product that includes intelligent Service Bots technology that will enable customers to quickly deploy Virtual Support Agents that learn from the knowledge in Self Help.

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Cobalt uses AI-powered knowledge experiences to keep employees engaged and customers connected, supporting the digital-first world of today. Additional features included in Self Help enable rapid integration of knowledge, enhanced user experience for knowledge writers, and connectors to popular applications and integration platforms like Microsoft Flow. Together, these technologies allow organizations to easily capture knowledge and syndicate to users wherever they work – through websites, self-service portals, enterprise applications and Virtual Agents.

“The Cobalt release puts service transformation at the forefront for our customers, giving them the tools necessary to deliver on the promise of self-service by making help available from anywhere,” said EasyVista CMO John Prestridge. “Cobalt will allow customers to enhance the self-service experience with AI-augmented digital experiences that guide employees and customers to the answers they need, which in turn will reduce costs and improve overall satisfaction.”

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Transforming service for the future of work will be the central theme at EasyVista’s EV Connect in Austin. Attendees will have the opportunity to receive hands-on training and learn about real-life case studies on how to modernize service delivery with intelligent service automation technologies. Attendees will also learn about EasyVista tools designed for delivering robust process automation and better digital experiences, including micro apps, intelligent knowledge management, virtual support agents, AI and more.

“EasyVista is always looking to innovate in the digital-first world and provide new ITSM solutions that integrate transformative technology with human needs,” said EasyVista CEO Sylvain Gauthier. “EV Connect will provide attendees intel on how ITSM can transform critical service functions for customers and employees, with a focus on delivering business value.”

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