Medallia, Inc. , the global leader in customer and employee experience, announced that Medallia President and CEO Leslie Stretch was named the Service to the Citizen™ Industry Executive of the Year for 2021.

“Individuals and businesses expect the Government to deliver experiences that are efficient and intuitive, just like the experiences from leading private-sector organizations,” said Service to the Citizen Awards Founder Martha Dorris. “Leslie Stretch has demonstrated leadership and drive to help the public sector meet and exceed the expectations of the public who depend on them, as well as the employees that make government work.”

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“These achievements place Medallia in an elite group of organizations worldwide, reinforcing that Medallia is the most capable and secure platform for feedback data capture and privacy and security on the market.”

The goal of the Service to the Citizen: Champions of Change Program is to recognize those public servants, and their industry partners, who demonstrate excellence in their delivery of services that impact the public’s lives.

“It’s such an honor to receive this award,” said Stretch. “The future of government has become the present of government seemingly overnight. The public sector workplace is reinventing itself in real-time, and Medallia is so proud to partner with our customers in the public sector to help them create better experiences for citizens, residents, and public sector employees.”

Medallia continues to make significant commitments to the public sector, while achieving strong results. In May, Nina Bianchi joined Medallia as the Solutions Principal for the Public Sector. Nina joins Medallia after serving as the Chief of People & Culture at the IT Modernization Center of Excellence at the U.S. Food and Drug Administration (FDA), where she helped guide cultural transformation during the peak of the pandemic.

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“Digital transformation begins and ends with people. When people experience a sense of belonging in our work culture, whether remotely or in-person, we can generate sustained success with tangible results,” said Bianchi. “Medallia’s mission to improve the government experience for citizens, residents, and employees is inspiring, and it’s amazing to see Leslie’s commitment to the Public Sector to shape Democracy 2.0 honored by Service to the Citizen.

Earlier this year, Medallia Experience Cloud earned Certified Status for Information Security by HITRUST, and in the same quarter received FedRAMP High authorization. Medallia is one of just a handful of SaaS companies to hold this certification.

Stretch continued, “These achievements place Medallia in an elite group of organizations worldwide, reinforcing that Medallia is the most capable and secure platform for feedback data capture and privacy and security on the market.”