Browsing Tag

Medallia

Medallia for Microsoft Dynamics 365 Now Available on Microsoft AppSource

 Brings the voice of the customer directly into Microsoft Dynamics to deliver more meaningful sales and service engagements Medallia, Inc. (MDLA) a market leader in customer and employee experience, and a Microsoft partner, announced today the availability of Medallia for Microsoft Dynamics 365 on the Microsoft AppSource, an online cloud marketplace providing tailored line-of-business solutions. Marketing Technology News: Light at the End of the COVID Tunnel: Advertisers Take Stock of Pandemic Best…

Medallia Recognized as the 2021 ServiceNow Americas App Development Platform Partner of the Year

Delivers top ratings and growth as ServiceNow partner Medallia, the leader in customer and employee experience and engagement, announced that it has been recognized as the 2021 ServiceNow Americas App Development Platform Partner of the Year. This award recognizes Medallia for excelling in App Development and ratings, building their Apps on the Now Platform, and overall growth. Marketing Technology News: MarTech Interview with Heidi Bullock, CMO at Tealium “This is a testament to our growing…

Medallia Joins Guidewire PartnerConnect Solution Alliance Ecosystem to Improve Trust, Retention and Engagement for Insurers

New partner’s AI-based solution helps insurers quickly identify areas of improvement in the customer experience Medallia, Inc., a leading customer and employee experience management company, and Guidewire Software, Inc., the platform P&C insurers trust to engage, innovate, and grow efficiently, today announced that Medallia has joined Guidewire PartnerConnect as a Solution partner. Marketing Technology News: Latest in Content Advertising: No more Facebook News for Australian Users “This partnership…

Marketing Technology Highlights of The Week: 08-March-2021: Featuring Sitecore, Medallia, ChurnZero, SAP!

There are several factors that will influence how marketing and sales leaders build out and shape their teams in 2021 amid the ongoing Covid-19 pandemic. Stay abreast of the latest in martech and on what leaders in marketing technology are doing, in this weekly highlight. MarTech Quote-of-the-Week! Another important challenge being faced are the growing privacy concerns among consumers and policy makers. According to a recent Forrester Consulting survey, 80% of marketers within the financial services sector said that new…

Spiff Appoints Leslie Stretch to Its Board of Directors

Software-as-a-Service pioneer joins Board to help define and create a new category of revenue motivation software Spiff, the leading sales compensation software for forward-thinking revenue and sales organizations, announced that Leslie Stretch, has joined its Board of Directors. Mr. Stretch, who has had a storied career leading Software-as-a-Service (SaaS) organizations, is currently president and chief executive officer at customer experience (CX) management leader, Medallia, which he took public in 2019. “From my…

Red Box and Medallia Partner to Help Companies Understand the Impact of Every Customer Engagement Taking Place Across the Enterprise in…

Medallia, Inc., the global leader in experience management and engagement, announced a strategic integration with Red Box Conversa, a leading platform for voice capture. The partnership will empower enterprise organizations to understand and optimize the customer experience and to drive operational efficiencies at scale through real-time analysis of high-quality audio and media data sets captured by Conversa and transcribed by Medallia. Marketing Technology News: Sprinklr and Twitter Deliver the 2021 Customer Care Report…

Medallia Announces Product Enhancements Aimed at Managing Disrupted Remote Workforces

New employee experience, remote workforce and contact center solutions to improve digitally focused employee and customer experiences Medallia, Inc., the global leader in experience management and engagement, announced a number of product enhancements designed to help companies positively engage with newly distributed and disrupted workforces. These enhancements include new offerings for diversity and inclusion and real-time digital employee engagement as well as critical partner integrations to help organizations connect…

Medallia Speech Achieves FedRAMP Authorization, HIPAA Compliance and Now Available in 20 Languages

Achieves important certification and language expansion to accelerate growth in the contact center space Medallia, Inc., the leader in experience management, announced its Medallia Speech product, the company’s contact center insights offering, has achieved Federal Risk and Authorization Management Program (FedRAMP) certification as part of Medallia’s GovCloud platform, further validating the company’s depth in delivering highly secure, leading solutions for consumer, employee and citizen experience management. Marketing…

Medallia Integration to Slack Revolutionizes Employee Engagement & Collaboration

Fast sourcing of new employee ideas from Medallia’s seamless integration with widely used corporate messaging tool Medallia, Inc., the global leader in experience management, announced Medallia Crowdicity, the company’s crowdsourcing solution, now offers seamless integration with Slack, enabling organizations to capture breakthrough employee ideas from within the messaging and collaboration tool employees are using today. According to a 2019 survey, 91 percent of businesses use messaging apps for team collaboration and…

Medallia LivingLens Video Feedback Now HIPAA Compliant to Improve Telehealth Experience

Video feedback and engagement platform enables healthcare providers and pharma companies to capture actionable patient experience sentiment to streamline virtual care Medallia, Inc., the global leader in experience management and engagement, announced that Medallia LivingLens, a powerful video feedback and engagement solution that gathers in-the-moment customer and employee sentiment via video, has achieved HIPAA compliance, enabling healthcare providers and pharma companies to expand how they engage with their patients and…

Dirbato Joins Medallia Partner Program in Japan

Medallia, Inc., the global leader in experience management, announced that Japan-based system integrator, Dirbato, has joined its Partner Program. With a strong customer experience and retail focus, Dirbato will work alongside Medallia’s team to augment its sales and service offering in Japan from customer experience advisory services to implementation for organisations across the country. Marketing Technology News: Khoros Acquires CX Innovator Topbox; Snags Fresh Funding from Vista Equity Partners Manabu Oura, Head…

Schülke & Mayr Chooses Medallia for Experience Management

Medallia, Inc., the global leader in experience management, announced that Schülke & Mayr has selected Medallia as its experience management platform of choice. Marketing Technology News: LiveXLive Announces Podcast/Vodcast Joint Venture With Audio Up Media “Schülke & Mayr’s business delivers important hygiene products to the healthcare and dental provider industry where business-to-business customer experience is front and center in the current environment. Companies across all industries critical in today’s…

Bluevine Capital Chooses Medallia For Experience Management

Medallia, Inc., the global leader in experience management, announced that Bluevine Capital has selected Medallia as its experience management platform of choice. Marketing Technology News: FedEx to Acquire ShopRunner to Expand E-Commerce Capabilities “It is very exciting to see an innovative, small-business-focused fintech leveraging Medallia's technology to deliver exceptional experience to their thousands of digitally-focused business owners,” said Elizabeth Carducci, chief revenue officer for Medallia. Marketing…

Medallia Appoints Elizabeth Carducci as Chief Revenue Officer

Medallia, Inc., the global leader in experience management, announced that Elizabeth Carducci has been promoted from the executive vice president, industry solutions, and GTM strategy to chief revenue officer. Reporting to the chief executive officer, Elizabeth will add leading the global industry sales function to her current responsibilities of directing the solutions consulting, solutions principals, product marketing and market intelligence functions. Greg Philiotis is being promoted from senior vice president, head of…

SocialSurvey Taps Marketing Ace as CMO to Accelerate Company Growth

SocialSurvey, a fast-growing disruptive provider of Customer Experience and Reputation Marketing solutions, announced that it has hired recognized marketing guru Dave R Taylor as their new Chief Marketing Officer (CMO). Taylor comes fresh from a successful exit at Stella Connect, recently acquired by Medallia; his third successful exit. Prior to that, Taylor was CMO at Impartner, a high-growth company in Salt Lake City, Utah. Marketing Technology News: Springbot Acquires Matcha SocialSurvey is the leader in the market…

Medallia Named a Leader in Gartner Magic Quadrant for Voice of the Customer

Medallia, Inc., the global leader in experience management and engagement, announced that it has been named a Leader in Gartner’s first Magic Quadrant for Voice of the Customer (VoC). Of the 15 vendors evaluated, Medallia received the highest placement for completeness of vision. Marketing Technology News: Comscore and MediaMath Announce Partnership The report noted key strengths about the company: “Medallia pioneered the use of closed-loop action-taking based on customer feedback. It has the highest percentage of…

Khoros and Medallia Partner to Provide Brands with the Most Complete View of their Customers and Enhance Customer Experience

Khoros, a global leader in digital-first customer engagement software, today announced it has partnered with Medallia (MDLA), the global leader in experience management. Marketing Technology News: Vestorly Secures New Round of Financing To Increase Product Offerings The partnership will combine the power of Khoros’ best-in-class solutions for digital customer service (including messaging and chat, online brand communities, and social media management) with Medallia’s customer feedback management software to capture the…

Verisk Reinforces its ‘Customer First’ Approach

Expands Medallia relationship; increases insights that foster real-time innovation, cultivate customer loyalty As part of its commitment to continuously improve the customer experience, Verisk, a leading global data analytics provider serving the insurance, energy, and financial services markets, announced an expanded relationship with Medallia, a leading provider of engagement technology for customers, employees, and citizens. With the expanded relationship, the Verisk team will have access to Medallia’s customer and…

Medallia and Five9 Partner to Provide Call Center and Customer Experience Leaders With Rich Insights

Seamless integration provides real-time and post-call customer feedback and actions that lead to exceptional customer engagement and experience Medallia (MDLA), the leader in experience management announced a partnership with Five9, a leading cloud contact center provider. The two companies will deliver a seamless integration between the Five9 Intelligent Cloud Contact Center and Medallia Experience Cloud - providing real-time feedback and analytics on call center interactions and customer engagement. “Customers want to…

Medallia Collaborates With Oracle Cloud CX

Medallia, Inc, a global leader in experience management and a member of Oracle PartnerNetwork (OPN), announced it plans to integrate with Oracle CX Service to deliver real-time feedback on what customers think and feel about customer service interactions with a brand. Seamless routing of real-time feedback from Medallia gives brands a deep understanding of which services are effective, satisfying, and driving customer loyalty, and which services are in need of improvement to increase customer retention. Marketing…