AI-driven mobile tool ensures public health and safety with virtual queue technology

As stores reopen and consider strategies to minimize the risk of COVID-19 infections, the QLess line-management and customer experience platform has become an essential tool in upholding social distancing measures by eliminating the need for physical line-ups. QLess enables virtual check-ins through a dedicated online portal with real-time SMS updates about wait times and placements in line. By enabling mobile or home waiting, retailers can reduce the spread of the coronavirus.

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With over 6.5 million confirmed coronavirus cases worldwide, countries everywhere are enacting necessary measures to prevent further infections. Social distancing is now a common practice, with many businesses asking individuals to maintain a distance of at least six feet from each other or to simply stay at home. For retailers, this can create issues in managing operations and delivering the best in-store experience for their clients.

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“Store owners and managers are facing unprecedented challenges in protecting the health of their customers and staff,” says CEO Kevin Grauman. “Our system is used by hundreds of organizations in many industries, and is perfectly positioned to help solve the logistics of social distancing. Retailers that use QLess have also seen up to a 75 percent reduction in walk-aways. By virtually eliminating lines, QLess allows employees to continue to serve customers safely and efficiently.”

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