Salesforce organizations can now deliver service from anywhere, keeping both employees and customers safe

TechSee, a leader in intelligent visual assistance technology for customers, agents, and field technicians, announced a collaboration with Salesforce, the global CRM leader, to integrate intelligent visual assistance technology into Salesforce with Visual Remote Assistant, a real-time, interactive video support technology that can be deployed in Salesforce Service Cloud and Salesforce Field Service. Visual Remote Assistant helps companies troubleshoot issues faster, decreases truck rolls which reduces cost, increases case resolution rates, and enables companies to ensure safe outcomes by delivering contactless support which is especially important in this current climate.

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Customer service has never been more strategic or mission-critical to an organization. Scaling up customer service and changing the way to deliver service is essential in adapting to meet the changes in the market and the customer. Organizations are faced with an increase in case volume, growing customer expectations to deliver remote support, and prioritizing the health and safety of their employees and customers. These priorities create a blueprint for how to scale up and rise to expectations equipping organizations to meet the changes of the market and the customer.

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Visual Remote Assistant delivers real-time, visual support to help organizations adapt to change. In this current climate, Visual Remote Assistant addresses the challenges we are currently facing such as limiting physical contact and prioritizing health & safety. Visual Remote Assistant provides customers with visibility to prepare for onsite visits, deliver remote support, and improve the overall customer experience. Visual Remote Assistant is built on the Salesforce Customer 360 platform that scales to meet the needs of the market and the customer.

TechSee‘s technology is currently being used by Verizon and Vodafone, and Accenture, among other enterprises.

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