ISG Automation, the pure-play intelligent automation business of Information Services Group (ISG) , a leading global technology research and advisory firm, said today it has expanded its partner ecosystem by forming a partnership with Cognigy, a provider of conversational AI software for the enterprise.

Under the new partnership, ISG Automation will offer its clients the capabilities of the Cognigy.AI platform to automate customer and employee communications, while Cognigy clients will benefit from the strategy, design and implementation services offered by ISG Automation.

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“Conversational AI is high on the automation agenda for many of our clients”

Conversational AI is a set of technologies that automates communications using text- or speech-based virtual assistants to create personalized customer and employee experiences at scale.

“Conversational AI is high on the automation agenda for many of our clients,” said Chip Wagner, CEO of ISG Automation. “While companies continue to embrace robotic process automation to make their back-office processes more efficient, seamless and integrated, the more visible benefits of automation are often seen through conversational AI as well as other elements of the intelligent automation product continuum. We see great potential in linking the two to deliver fast and frictionless customer experiences at lower cost and with greater efficiency.”

Founded in 2016, Cognigy is based in Düsseldorf, Germany, with offices in the U.S., the U.K., Australia, Japan and South Korea. The company’s core solution is Cognigy.AI, a low-code conversational AI platform, available on premises or in the cloud, that allows enterprise users to automate customer and employee engagement through natural language processing, via any channel and in any language.

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“Many enterprises, especially during the pandemic, have discovered the power of conversational AI to lower costs and improve user experiences,” said Philipp Heltewig, CEO and co-founder of Cognigy. “Companies that invested in intelligent automation systems early on are now integrating them with conversational AI platforms. This solves an all-too-common challenge of bridging the gap between corporate systems and customer interactions.”

The Cognigy.AI platform gives end users the power to develop, deploy and maintain conversational AI automations across a variety of channels, including messaging apps, speech-based virtual assistants and chatbots. These automations support a range of enterprise functions, from customer service and IT help desk to operations, sales and marketing, and human resources.

ISG Automation’s alliance with Cognigy is in line with its strategy of partnering with the world’s leading automation software and service providers to bring the benefits of intelligent process automation to its clients.