Avtex Wins 2021 Pandemic Tech Innovation Award

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Avtex, a TTEC Digital company, announced that their Vaccine Response Program was named as a 2021 Pandemic Tech Innovation Award winner by TMC, a global, integrated media company, and its TMC Labs product review division.

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“Avtex has displayed its commitment to quality and innovation in the development of their tech solutions contributing to managing and overcoming pandemic outbreaks”

In response to an anticipated influx of questions and requests coming into healthcare organizations about COVID-19 vaccines, the Vaccine Response Program from Avtex includes a cloud-based, self-service voicebot and chatbot that can be immediately deployed by health systems, hospitals, clinics, payers, pharmacies, and other healthcare organizations. This technology enables consumers to gain greater control over their healthcare while accessing answers to more than 100 pre-built questions about COVID-19 vaccines. The information and responses to questions come from the Avtex Healthcare Advisory Committee, healthcare provider community as well as various public and private sources, combined with step-by-step directions from the healthcare experience design team at Avtex to efficiently deliver a smooth patient experience for healthcare consumers.

“Our healthcare clients needed a pandemic solution that would deliver a better experience for patients and provide updated information in this rapidly changing environment,” said Mike Pietig, Vice President of Healthcare Experience at Avtex. “We wanted to leverage the combined expertise of our entire organization and are excited to help an industry that is on the front lines of caring for all of us.”

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The Pandemic Tech Innovation Awards will recognize hardware, software, devices/peripherals, applications and services that help society and business function effectively in the face of challenges caused by Pandemics.

“Avtex has displayed its commitment to quality and innovation in the development of their tech solutions contributing to managing and overcoming pandemic outbreaks,” said Rich Tehrani, CEO, TMC. “I look forward to more innovation from Avtex and their continued effort toward improving the future of the current challenges faced by the most recent Pandemic.”

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