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Avtex

Avtex Improves Internal and Client Experiences with Genesys Cloud

To streamline communications with internal teams and clients, Avtex, a customer experience (CX) consulting and technology company, announced it has now moved to the cloud with Genesys, the global leader in cloud customer experience and contact center solutions. By deploying Genesys Cloud, an all-in-one solution and the world's leading public cloud contact center platform, Avtex now has a unified technology solution across its support teams, resulting in improved visibility and cost controls. Previously, Avtex used an…

Avtex Acquires CPI Assets

Avtex, a customer experience (CX) consulting and technology company, announced the acquisition of assets of Communications Products, Inc. (CPI), an Indiana-based provider of contact center and communication solutions. Specifically, Avtex has entered into agreement to purchase CPI’s portfolio of Genesys customers. CPI has been successfully implementing and integrating advanced, mission-critical interaction and data analytics solutions for over three decades. As a long-term partner of Genesys, the global leader in cloud…

Avtex Achieves the 2019/2020 Inner Circle for Microsoft Business Applications

Avtex is honored by Microsoft for achieving outstanding sales achievement and innovation Avtex, a customer experience (CX) consulting and technology company, has achieved the prestigious 2018/2019 Inner Circle for Microsoft Business Applications. This is the fourth consecutive year that Avtex has achieved this status. Membership in this elite group is based on sales achievements that rank Avtex in the top echelon of the Microsoft’s Business Applications global network of partners. Inner Circle members have performed to a…

Avtex and NuSoft Solutions Combine to Create Microsoft Business Applications Powerhouse

Avtex and NuSoft Positioned to Drive Continued Innovation and Deliver More Impactful Solutions and Services to Clients Avtex, an end-to-end Customer Experience (CX) consulting firm, announced its acquisition of NuSoft Solutions, a Detroit-based leader in digital consulting solutions across the Microsoft ecosystem. “I’m excited for our clients, teammates, and partners, as Avtex is uniquely positioned as the nation’s leading Customer Experience solutions provider; I can’t wait to see all the amazing customer solutions our…

Call Journey and Avtex Harness the Power of Voice Data to Enhance Customer Experience Across North America By STS News Desk On May 8, 2019…

Customer experience is outranking products and services as the main point of differentiation for businesses. Avtex, a global leader in CX solutions, ties up with Call Journey, a leading pioneer in Conversation Analytics, to help businesses identify CX gaps, improve the quality of their CX programs, and excel in today’s super competitive consumer landscape. With Avtex expertise in providing end-to-end CX solutions and cutting-edge strategies and Call Journey’s AI-Powered Conversation Analytics technology, businesses can…