Avaya, Cisco and Genesys Contact Center Customers Can Move to the Cloud for Free With Talkdesk Boost for Business Continuity in 15 Days

Talkdesk Boost for Business Continuity neutralizes the impact of natural disasters on support operations with fast and easy transitions from on-premises to cloud contact center solutions

• Contact centers are high-risk locations for operational shut down due to virus spread or other natural disasters

• Talkdesk Boost enables the acceleration of digital transformation by augmenting existing on-premises systems with modern, intelligent cloud contact center applications

• In response to the Coronavirus outbreak, Talkdesk is providing Boost free for three months to help companies accelerate the support of remote, work-from-home contact center staff

Talkdesk, Inc., the cloud contact center for innovative enterprises, announced Boost for Business Continuity, three months of free access to Talkdesk Boost, to help companies accelerate the support of remote, work-from-home contact center staff in response to the Coronavirus outbreak. In emergency scenarios such as a natural disaster or virus outbreak, companies need a business continuity plan to accommodate staff while maintaining a high level of customer support. Talkdesk Boost expedites the transition process from on-premises to cloud contact center solutions, eliminating the “rip and replace” approach.

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Traditional contact centers with on-premises systems require agents to be in one central location, tethered to a desk phone. In some contact centers these desks, phones, headsets and keyboards are shared by multiple agents on different shifts. With anywhere from dozens to hundreds of agents in one place, contact centers are high-risk locations for operational shut down due to virus spread or other natural disasters. Cloud contact center solutions offer staff the flexibility to work from the safety of their home while enabling secure business continuity.

“The contact center is the heart of customer service and the face of the brand. In times of crisis, customers expect questions and concerns to be addressed, making contact center business continuity critical,” said Tiago Paiva, chief executive officer, Talkdesk. “Traditional contact centers have a higher potential to be hit hard by the spread of Coronavirus, for example; or structural damage caused by natural disasters. Talkdesk Boost for Business Continuity helps companies move to the cloud easily to enable critical business continuity remotely, providing customer confidence and staff safety.

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Talkdesk Boost enables the acceleration of digital transformation by augmenting existing on-premises systems with modern, intelligent cloud contact center applications to boost agent productivity, operational agility and improve customer experience. Talkdesk Boost provides companies the best of both worlds; the wealth of benefits that come with digital transformation – efficiency, agility, cost savings, ongoing innovation and better customer experience – in a risk-free cloud deployment that protects their legacy ACD investments.

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