Zendesk Introduces New Program for Startups

By MTS Staff Writer On Sep 20, 2018

Now Offering a Year of the Zendesk Suite, Access to More Resources

Zendesk, Inc. announced that qualifying startups can now get The Zendesk Suite free for one year, giving growing companies the ability to build the best customer experiences into their businesses from the beginning.

In addition to The Zendesk Suite, participating startups also receive guidance on setting up their software with a Zendesk product specialist and access to in-person or virtual office hours at Zendesk’s San Francisco headquarters.

“For a fast-growing startup, the experience a customer has with your company is crucial to success,” said Kristen Durham, Director, Zendesk for Startups, “It’s easy to get caught up in building your product or your pitch deck and forget that customers are where the business becomes real. We are committed to helping startups get it right from the start.”

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With today’s rapidly changing customer expectations, startups need access to flexible, easy to implement technology that can scale with their business. Since first introducing a free year of Zendesk for startups in 2013, the company has helped thousands of companies like Limebike, Allbirds, and Instacart who are transforming their industries to put the customer experience at the center of their business.

“Startups are built on vision and passion, but it can be hard to cover all their bases, especially at an early stage. With this initiative, we are aiming to give them the tools and expertise to build a strong foundation in customer engagement, and allow startups to focus on building better products and services. A strong customer engagement setup can also give them a boost to stand out, especially in markets like Singapore that has a vibrant, but extremely competitive, startup space,” said Kan Kunimura, Director of SMB, APAC, Zendesk.

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Zendesk also partners with more than 250 accelerators, incubators, and technology providers in Silicon Valley and around the world, including 500 Startups, Y Combinator, Voyager HQ, Dream Assembly, Station F, and Brex, to help startups grow and succeed.

“Building and running a company requires getting a lot of things right at once, but connecting with our customers is at the top of the list,” said Mike Dorsey, DataFox Co-Founder. “With Zendesk, we were able to get all of our support channels up and running quickly, get the right requests routed to the right teams, and continuously measure our effectiveness at solving our customer requests.”