customer engagement

The innovative, new AI platform from Givex leverages customer data for elevated engagement and enhanced personalization Givex Corp., a cloud-based global customer engagement and business insights platform, is excited to announce the launch…
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New research shows strong correlation between managing information across an extended publisher network and an increase of 186% more clicks from Google Yext, Inc., the leading digital presence platform for multi-location…
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Netcore Cloud, a global MarTech leader, has released its 'State of Ecommerce and Retail Marketing 2024' report for North America. Amid soaring customer acquisition costs and intense competition for consumer attention, this report delivers…
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Clever.AI will help brands achieve 66% higher conversion rates and 35% boost in operational efficiency CleverTap, one of the leading all-in-one customer engagement and retention platforms, announced the launch of Clever.AI, its AI…
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FirstHive, the leading provider of customer data platform (CDP) solutions, has announced the closing of its latest funding round led by Saama with participation from Benhamou Global Ventures (BGV), Amit Singhal, and Twin Ventures. Notably,…
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FirstHive, the leading provider of customer data platform (CDP) solutions, has announced the closing of its latest funding round with Benhamou Global Ventures (BGV), Saama and Amit Singal as new lead investors. This round marks a new…
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CX leader launches AI agents, agent copilot, and AI-powered Workforce Engagement Management (WEM) to power exceptional service Today at its Relate global conference, Zendesk announced the world's most complete service solution for the AI…
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Next-generation Identity Match and ID Document Verification tools set a new standard in identity theft and fraud protections for businesses and their customers Everyware, a trusted name in customer engagement, billing,…
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The new study provides guidance for marketers, brands, and developers to meet key retention and engagement milestones amidst rapid omnichannel transformation OneSignal, the world's leading customer engagement platform, today released…
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Twilio, the customer engagement platform that drives real-time, personalized experiences for today’s leading brands, announced that it has appointed Andy Stafman, a partner at Sachem Head Capital Management LP (“Sachem Head”), to the…
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The sales and marketing industry can't roll without lead generation. Contrary to the common perception that marketers have successfully designed and executed numerous lead nurturing and sales health plans, lead generation continues to be a…
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Kognitiv Corporation (“Kognitiv”) is thrilled to announce the addition of Kognitiv Amplify to its innovative omnichannel and omniaudience SaaS platform. This transformative AI-native, outcome-based paid media optimization software has been…
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Loyalty programs, once unique market differentiators, have evolved into essential tools for brands to drive customer engagement, deepen their understanding of consumer preferences, and fuel business growth. With an increasing number of…
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Expanded Sage AI by Braze™ Offering, Including 'AI Item Recommendations,’ Increases Personalization and Decreases Time to Purchase Braze (Nasdaq: BRZE), the leading customer engagement platform that empowers brands to Be Absolutely…
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New OptiGenie advancements include expanded Generative AI Insights, Self-Optimizing Streams, and OptiLive (enabling AI-based real-time, personalized messaging); other new advancements include WhatsApp Integration and Self-Service Data…
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Analyzing consumer preferences and behavior to understand their wants and needs – and then being able to actually meet those needs exactly where and when they need them – is considered ‘the promised land’ for marketers and customer…
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Leading CX innovator to deliver industry's most advanced AI agents and only complete CX platform for the AI-first era Zendesk announced it will acquire Ultimate, an industry-leading provider of service automation, to deliver the most…
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QR Code KIT leads the charge with groundbreaking dynamic QR solutions for future-forward brands Think QR codes belong in the tech graveyard? Think Again! The digital world is buzzing over the dynamic QR revolution started by QR Code…
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GOCare, a SaaS provider of digital experience software, is excited to announce its strategic partnership with Fastwyre Broadband. Fastwyre is focused on enhancing the customer experience as they accelerate adding subscribers to their…
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GenAI-Powered Platform Seamlessly Integrates Social Impact Into Business Operations ScaleWith, a leading social impact AI company, announced public beta availability of Social Impact Copilot™, a revolutionary product that…
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