Based on its recent analysis of the global BPM outsourcing market, Frost & Sullivan recognizes Infosys BPM, the business process management arm of Infosys with the 2021 Global Competitive Strategy Leadership Award for responding with alacrity to the challenges of the COVID-19 pandemic. In 2020, the company mobilized its resources to ensure business continuity for clients by drawing on its rich experience of managing disruption. Recognizing that conditions differ from location to location, Infosys BPM leadership created…

To build and implement a next-generation platform to enhance field services and operations Infosys, the global leader in next-generation digital services and consulting, today announced a collaboration with Archrock, Inc. ("Archrock"), the leading provider of natural gas compression services in the U.S., to integrate digital technologies and mobile tools for its field service technicians. As part of this engagement, Infosys will leverage its pre-configured accelerator for Microsoft Dynamics 365 Field Service Application to…

Infosys, a global leader in next-generation digital services and consulting, and the French Tennis Federation today unveiled new technologies to help bridge the gap between remote fans and the game, transforming the Roland-Garros experience for the entire tennis ecosystem. Fans, players, coaches, broadcasters, journalists, and the tournament organizers will navigate the historic Grand Slam in innovative ways by using a new set of immersive and intelligent tools. Roland-Garros 2021 will see Artificial Intelligence (AI), 3D…

Infosys , the global leader in next-generation digital services and consulting, announced that it has been selected by Britvic, one of the leading branded soft drinks businesses in Europe, as a strategic end-to-end partner to help them deliver their strategic transformation roadmap and operations, across Applications, Cloud Infrastructure, Service Management and End User Computing. Marketing Technology News: OneTrust is “Leading the Market Outright” and Ranked #1 in Market Share for Privacy Software As Britvic's strategic…

Covid-19 has been a reminder for marketers to refocus efforts on core marketing basics feels Sumit Virmani, CMO at Infosys; catch this complete QnA where he dives deeper into Infosys’s marketing journey during this pandemic while highlighting more on their team’s marketing tech stack: _______ Tell us about yourself Sumit – how did you venture into marketing? I pursued an undergrad in Finance, and then went straight into a management program fully intending to find and build a career in finance. And that’s when my real…

Infosys to deliver next-generation application and business process management services to ArcelorMittal Infosys, a global leader in next-generation digital services and consulting, today announced a strategic long-term collaboration with ArcelorMittal, the world's leading steel and mining company. ArcelorMittal has chosen Infosys to help accelerate the company's digital transformation journey and enable next-generation application management and business process management (BPM) services for ArcelorMittal Europe.…

Infosys , a global leader in next-generation digital services and consulting, announced that it has been recognized as one of the top three service providers in the Nordics in the Whitelane Research and PA Consulting IT Sourcing Study 2021. The report ranked Infosys as the number one service provider in contractual flexibility, and ranked second in overall customer satisfaction across Nordics, owing to its ability to introduce new technologies and services, and drive business innovation and IT transformational changes for…

Infosys Cobalt and LivePerson's Conversational Cloud and AI combine to help enterprises capture the full sales impact and cost savings from conversational experiences Infosys, a global leader in next-generation digital services and consulting, and LivePerson, Inc., a global leader in Conversational AI, today announced a new 360° partnership to help brands manage AI-powered conversations with consumers and employees over SMS, web sites, apps, and the messaging channels they use every day. The partnership will enable brands…

Salesforce is a Customer Relationship Management (CRM) platform that brings clients & companies together. It's a single integrated CRM solution that offers all your departments, including sales, marketing, service, and commerce - one shared view of every client. It delivers a personalized experience to your clients using the integrated CRM solutions referred to as Salesforce Customer 360 Platform. Marketing Technology News: Comscore and MediaMath Announce Partnership Salesforce can be helpful to your business in…

Infosys, a global leader in next-generation digital services and consulting, announced that it has completed the acquisition of Blue Acorn iCi, an Adobe Platinum partner in the US, and a leader in digital customer experience, commerce, and analytics. This follows the announcement the company made on October 08, 2020. Marketing Technology News: Adform Becomes the First DSP to Fully Integrate with BritePool to Solve for Third-Party Cookie Elimination This acquisition further strengthens Infosys' end-to-end customer…

Infosys, a global leader in next-generation digital services and consulting, announced that it has completed the acquisition of Kaleidoscope Innovation, a full-spectrum product design, development, and insights firm innovating across medical, consumer, and industrial markets, bolstering capabilities in the design of smart products. This follows the announcement the company made on September 03, 2020. Marketing Technology News: Study: Brands Have Yet to Create the Post-COVID-19 Digital and Mobile Experiences Customers…

Infosys, a global leader in next-generation digital services and consulting, announced a definitive agreement to acquire Blue Acorn iCi, Adobe Platinum partner in the US, and a leader in digital customer experience, commerce, and analytics. The move further strengthens Infosys' end-to-end customer experience offerings and demonstrates its continued commitment to help clients navigate their digital transformation journey. Blue Acorn iCi is an award-winning digital customer experience company. It brings to Infosys…

Infosys, a global leader in next-generation digital services and consulting, announced the launch of a partnership with Genesys, a global leader in cloud customer experience and contact center solutions. The alliance will position both organizations to enhance and expand their customer experience and contact center offerings. Together, the companies will deliver market-disrupting innovation and mission-critical support to enable organizations around the world to provide differentiated customer service experiences. As a…

Infosys, a global leader in next-generation digital services and consulting, announced the launch of AI-driven ‘Cognitive Email Workbench’ solution that gives enterprises the ability to augment query management and scale their helpdesk operations, significantly enhancing productivity and customer satisfaction. To develop this solution, Infosys leveraged its partnership with Blue Prism, a leading Robotic Process Automation (RPA) provider and a strategic partner. Infosys and Blue Prism joined hands in 2017 to help enterprises…

Quadient and Infosys Announce Global Partnership to Enhance Delivery of Customer Experience Management Solutions Quadient, a leader in helping businesses create meaningful customer connections through digital and physical channels, announced that Infosys, a global provider of next-generation digital services and consulting, has become a Platinum Business Partner in Quadient’s Partner Advantage Program. Infosys will leverage and supply Quadient solutions to provide businesses with the leading omni-channel Customer…

The next-generation suite of financial crime solutions will allow organizations to protect their customers using the industry’s leading solutions and services NICE Actimize, a NICE business and a leader in Autonomous Financial Crime Management and Infosys, a global leader in next-generation digital services and consulting, together announced the expansion in their strategic collaboration. This global partnership will allow Infosys to offer its best-in-class delivery capabilities and resell NICE Actimize’s end-to-end…

"AI is not a destination, it is a once in a generation transformation that will take time." Hi Seth, you are a pioneer in the AI and Emerging tech realm. How did you start with Infosys? I joined Infosys in June of 2019. The reason I came here is that we have the unique intersection of being able to build an executable strategy. Many services firms love to do strategy work and then fail at execution. Some are great at execution but make everything about price. What drew me to Infosys is that we make it about realized…

Infosys Becomes First Global Systems Integrator to Join IBM’s New Public Cloud Ecosystem Infosys, a global leader in next-generation digital services and consulting, and IBM announced a global alliance to help enterprises accelerate their digital transformation journey using the IBM public cloud. The collaboration will help enterprises — including those in highly regulated industries such as financial services, insurance and healthcare — to transition, modernize and transform their enterprise workloads and applications…

Infosys becomes first global systems integrator to join IBM's new public cloud ecosystem Infosys, a global leader in next-generation digital services and consulting, and IBM announced a global alliance to help enterprises accelerate their digital transformation journey using the IBM public cloud. The collaboration will help enterprises -- including those in highly regulated industries such as financial services, insurance and healthcare -- to transition, modernize and transform their enterprise workloads and…

The world is moving so fast and people have no time to do their routine works manually. Maintaining a business is not as much easier or harder in this modern world. Technology is helping the society to use the time effectively and avoid such manual work to operate as a digital process. Technologies have been getting into the game like mobile applications, artificial intelligence, IoT and so on and the fact is that these are portable to use, no external person is required to look at the work. The reason behind the requirement…