Chatnels Software has launched its first product, an AI-powered chat messaging platform. This product is an enterprise chat platform to simplify workflow communications. Chatnels supports chat lines, similar to phone lines, that let you answer incoming chats, transfer to others, host a conference and invite other participants into the chat. Each chat line can have AI-powered digital assistants to automate basic tasks and engage participants in the chat.

To date, Chatnels has been piloted by a number of enterprises including Technical Safety BC and Quince Analytics. These collaborations allowed Chatnels to pilot the workflow chat communications concept for use in the public safety and fresh produce procurement market segments. The target use case is for businesses to communicate with customers, clients and partners; where typically traditionally telephony is currently used.

Marketing Technology News: TA Digital Earns 7th & 8th Adobe Specializations with Campaign and Marketo Badges

“Given physical distancing challenges, the Chatnels product launch provides a new way for customers to connect with businesses, similar to a phone call but better user experience with chat. Many businesses also face increased task backlogs and Chatnels enables more efficient workflow communications to get more done” said Hannah Borland, Marketing Manager of Chatnels. Colin Quon, CEO of Chatnels adds, “we made the decision earlier this year to accelerate R&D efforts to evolve Chatnels from a single-client solution to an enterprise grade scalable platform that can be used by enterprises of all sizes. To help scale the uptake of the Chatnels platform, we added Zoom and Slack integration to support enterprise customers already using these applications. We are especially pleased that one of our current pilot clients has made the decision to expand the use of Chatnels into other segments of its business operations.”

Marketing Technology News: Pipedrive Unveils Its Biggest Redesign; Launches New Products for 10th Anniversary

Enterprise Market Segments

Historically, the majority of Chatnels Software’s business has been derived from the healthcare segment. Chatnels was pilot tested in the public safety and fresh produce procurement market segments with success. The broader enterprise business sector represents new markets in which Chatnels could positively impact, such as logistics and supply chain, retail, utilities, government, and technology.

Marketing Technology News: Tray.io Unveils Unified Customer Integration Solution for Software Companies