Conversations eases and streamlines two-way customer communications across a wide range of engagement channels without the need to integrate APIs Mitto, a leading provider of global omnichannel communications solutions, announced Mitto Conversations, a new solution that empowers brands to seamlessly and more efficiently manage omnichannel customer communications within a single pre-built, no-code platform. With Conversations, brands can facilitate rich, engaging and secure two-way conversations that build brand loyalty and…

Cloudli Bolsters Leadership Team to Execute on Business Growth Goals and Product Strategy in North America Cloudli Communications, Corp. (Cloudli), a leading provider of voice, data and messaging solutions, announced a new corporate identity (formerly babyTEL). The repositioning of the company as Cloudli better aligns its brand with its mission to enhance how businesses of all sizes communicate internally and with their customers – how, where and when they want – without compromising security, reliability and efficiency.…

Customer engagement company Airship and City Service, one of the largest corporate groups engaged in facility and property management and integrated utility services in Europe, unveiled a new partnership that will streamline communications between its Lithuanian property management company, Mano Būstas and its hundreds of customers across the region. Beginning in January, Airship’s Customer Engagement Platform will enable Mano Būstas to automate communication with customers across in-app messaging, push notifications, email,…

Meredith Corporation – the leading brand-led multi-platform media company reaching 95 percent of all U.S. women and more than 150 million digital consumers – announced that Erica Jensen has been named Senior Vice President and Chief Communications Officer, effective January 29. Jensen succeeds Art Slusark, who retired in November 2020. Jensen will advise Chairman and CEO Tom Harty and Meredith's senior leadership team on communications strategies for the organization and will oversee all external and internal…

Stack8, North America's leading provider of Unified Communications (UC) Solutions, announced that it will release version 7.0 of its renowned SMACS Unified Communications Management Platform (UCMP) in Q1 2021. The company’s highly regarded UCMP seamlessly integrates with UC platforms including Cisco and Microsoft with advanced integrations to 8x8, RingCentral and more on the near-term roadmap. The major 7.0 release of the SMACS UCMP will debut new features and functionality offering advanced built-in business intelligence…

8x8, Inc., a leading integrated cloud communications platform provider, announced that the Anaheim Ducks National Hockey League (NHL) team and Honda Center, one of the premier entertainment and sports venues in the country, have selected 8x8 as their official cloud communications provider. The Ducks are deploying the 8x8 integrated cloud communications and contact center solution to help improve employee, partner, and customer experience. The Anaheim Ducks and Honda Center wanted to accelerate digital transformation…

Merkle, a leading technology-enabled, data-driven customer experience management (CXM) company, announced the appointment of Erin Hutchinson to Global Chief Marketing and Communications Officer. In this role, Hutchinson will focus on driving growth for dentsu’s Customer Experience Management (CXM) service line through the alignment of regional marketing and communications teams. A 19-year Merkle veteran, Hutchinson has held various marketing leadership roles within the organization, most recently CMO of Merkle Americas.…

2600Hz, a leading provider of unified business communications and the world-renowned KAZOO platform, is excited to announce that CEO and Co-Founder Darren Schreiber has been appointed to the Board of Directors of the Cloud Communications Alliance (CCA). As a member of the Board, Schreiber will work closely with the CCA team to further the organization's strategic initiatives and to support cloud communications providers worldwide. The CCA is a global not-for-profit organization committed to advancing the cloud…

Acquisition continues the enhancement of Doxim's CCM strategy for regulated omni-channel customer communications Doxim, the leading customer communications management (CCM) and engagement technology provider serving financial and regulated markets, announced that it has acquired Laser Print Plus (LPP), a specialist in regulated customer communications. The acquisition comes as Doxim accelerates the execution of its strategic plan to deliver a complete range of CCM solutions to customers across multiple regulated…

Soprano Design, a global leader in the fast-growing communications platform as a service (CPaaS) market, has acquired Silverstreet, another leading CPaaS provider based in the APAC region, solidifying Soprano’s position as a top CPaaS solution provider globally and accelerating Soprano’s ambitious growth strategy. The acquisition further extends Soprano’s operational footprint in Asia and Europe and puts Soprano on a path to deliver more than 10 billion mobile transactions annually in 2021. With the addition of…

IDC’s Latest Report Confirms Quadient's Leadership in the Customer Communications Management Software Market Quadient (Euronext Paris: QDT), a leader in helping businesses create meaningful customer connections through digital and physical channels, announces a newly released report by market research and consulting firm IDC on the Customer Communications Management (CCM) software market shows Quadient rapidly closing the gap on the top position. Quadient’s offering in the CCM market encompasses software solutions in both…

Customer intelligence company Acxiom announced that they and the United Nations Refugee Agency, UNHCR, have been recognised for a Selligent Award for ‘Best Inclusive Communications’, following work this year on a charity campaign during Ramadan. Selligent Marketing Cloud is an omnichannel marketing platform, with a mission to make marketing personal. The Selligent Awards are an annual showcase of the most impactful and outstanding marketing campaigns conducted by Selligent clients. Marketing Technology News: ServiceSource…

Doxim, the leading customer communications management (CCM) and engagement technology provider serving financial and regulated markets, announced its comprehensive Doxim Accessibility solution, an integral part of the Doxim CCM platform, designed to support clients’ accessibility compliance initiatives. Ensuring that communications are accessible to people with disabilities is not only a moral imperative, it is also a legal requirement across North America. Transactional communications and documents, such as financial…

Signal AI, a strategic communications tool provider that uses AI to interpret the world's media empowering better decisions, announced the launch of their new “Dashboards” product. The new AI-powered tool can compare competitors and index risk and opportunity in real time, reframing the way communication teams and leaders set out strategy and report to the C-suite. Signal AI has emerged as a leading disruptor in the PR and communications market recently through the use of “trainable” artificial intelligence, allowing…

8x8, Inc., a leading integrated cloud communications platform, announced new 8x8 Open Communications Platform™ enhancements, improving how organizations manage and use communications and collaboration. These new innovations are helping organizations accelerate digital workplace initiatives and optimize employee productivity and customer experiences from anywhere on any device. “A modern, seamless platform matters. Owning the fully integrated cloud technology stack, from voice, team chat and meetings to contact…

Enreach, the fast-growing European unified communications group, has been named as one of the market leaders in a new Frost Radar focused on European hosted IP Telephony and Unified Communications as a Service (UCaaS). Enreach scores high on both its innovation and growth dimensions. “With its comprehensive solutions portfolio and considerable growth in the past few years, Enreach has earned a spot among the growth and innovation leaders in the European hosted IP telephony and UCaaS market”, said Elka Popova, Vice President…

8x8, Inc., a leading integrated cloud communications platform provider, announced that the Loya Insurance Group, a leading auto insurance company, has deployed the 8x8 Open Communications Platform to transform all communications, collaboration, and customer engagement onto a single cloud platform for its more than 3,500 employees across over 700 offices in the US. Starting from a single store front in El Paso, Texas in 1974, the Loya Insurance Group has grown to be one of the largest Hispanic owned and operated companies…

NextOS Brings All Communication and Collaboration Tools for Customers and Teams into One Dashboard, Streamlining Work Across the Enterprise Nextiva, an industry leader in business communications, introduces the latest release of the NextOS platform, completing its transformation to a true platform company. With the newest version of NextOS, Nextiva will deliver fully integrated communication applications with business software along with AI and workflow automations. Nextiva is the only unified communications company that…

RingCentral ranked highest in all five use cases including mobility and remote working, integrated contact center, midsize enterprises, multinational organization and large enterprises RingCentral, Inc., a leading provider of global enterprise cloud communications, collaboration, and contact center solutions, announced that it has received the highest scores in every use case among 14 total vendors in the November 2020 Critical Capabilities for Unified Communications as a Service (UCaaS), Worldwide report. Marketing…

Gupshup announced the launch of a new IP-based messaging channel that will enhance the way businesses communicate with consumers. The Gupshup IP (GIP) messaging channel enables rich, interactive, conversational experiences on any device globally, without requiring an app download of any kind. This will accelerate the emerging trend of conversational messaging among businesses. Marketing Technology News: FMG Suite Announces Strategic Acquisition of Twenty Over Ten GIP offers advanced features including the ability to…