cloud communications

Code Together Conference 2020 brings together industry leaders and developers, features several new product innovations driven by RingCentral’s Open Platform RingCentral, Inc., a leading provider of global enterprise cloud communications, collaboration, and contact center solutions,  announced a new high-volume SMS service that enables businesses to send SMS messages and updates to their customers rapidly and reliably. Using this service, developers can build customized apps using RingCentral’s business communications…

8x8 Open Communications Platform Deployed in Five Days to Help Meet a Surge in Support Calls 8x8, Inc., a leading integrated cloud communications platform provider, announced that Age Scotland, a national charity for older people, rapidly deployed the 8x8 Open Communications PlatformTM in five days to help them work remotely while continuing to provide support services for vulnerable older people. Supporting those over the age of 50, Age Scotland is the leading national charity representing and promoting the rights and…

Delivers best-in-class regulatory compliance and security RingCentral, Inc., a leading provider of global enterprise cloud communications, collaboration, and contact center solutions,  announced that RingCentral Global Office™, a unified solution that includes team messaging, video meetings, and a cloud phone system, will be available in six continents including Africa, Asia, Australia, Europe, North America, and South America. RingCentral is also announcing expansion into several countries -- Estonia, Greece, Lithuania,…

Global IT Services Provider Moves to 8x8 Communications, Collaboration and Contact Center Solution to Support Employees, Customers and Partners Around the World 8x8, Inc., a leading integrated cloud communications platform, announced that phoenixNAP, a global IT services provider offering security-focused cloud infrastructure, dedicated servers, colocation, and specialized Infrastructure-as-a-Service (IaaS) technology solutions, is using the 8x8 Open Communications PlatformTM to enable employees and contact center agents…

Bandwidth, a leading enterprise cloud communications company announced it has signed a definitive agreement to acquire Voxbone, an international enterprise cloud communications leader, for an enterprise value of €446 million EUR, representing a multiple of approximately six times anticipated Voxbone 2020 revenue. Voxbone has been majority-owned by Vitruvian Partners, a leading growth- and technology-focused investment firm headquartered in London, UK, since 2015. Voxbone is a leading European-based communications platform…

MessageBird solves customer communication complexity with the world’s first and only Omnichannel Platform as a Service (OPaaS), comprising suite of tools including Inbox, Omnichannel Chat Widget and Flow Builder Latest investment, led by Spark Capital General Partner Will Reed, who will join the board, was raised remotely and makes MessageBird Europe’s newest unicorn with $3B valuation Omnichannel platform approach enables businesses anywhere in the world to communicate and share rich media with any customer instantly…

Twilio, the leading cloud communications platform, announced that Jeremiah Brazeau will join the company as its chief technology officer. As CTO, Brazeau will be responsible for leading Twilio’s technology strategy and roadmap. With this key hire, Twilio brings its technology architecture, platform, and data design, under one leader. Brazeau will report directly to Twilio chief product officer Chee Chew. Marketing Technology News: Twilio Introduces Microvisor IoT Platform To Solve Edge Infra Challenges "Every day more…

Dedicated voice specialist, Red Box, today announced a new integration partnership with RingCentral, a leading provider of global enterprise cloud communications, collaboration, and contact center solutions. The integration will deliver access to RingCentral Voice and Video recorded conversations via Conversa by Red Box, the newly launched open microservices-based enterprise voice platform. "As dispersed workforces are now the norm, the adoption of UCaaS solutions has undoubtedly been accelerated within regulated…

8x8, Inc., a leading integrated cloud communications platform, announced that Intelisys, a ScanSource company, and the nation’s leading provider of technology services and solutions, has attained Platinum Partner status in the 8x8 Open Channel Program. This exceptional accomplishment demonstrates Intelisys’ commitment to providing its Sales Partners with industry-leading technology from the 8x8 Open Communications Platform™, which uniquely combines cloud voice, team chat, video meetings and contact center in a single…

Kaleyra, Inc., a rapidly growing cloud communications software provider delivering a secure system of application programming interfaces (APIs) and connectivity solutions in the API/Communications Platform as a Service (CPaaS) market, announced that it has on September 30, 2020 signed a warrant exchange agreement with Riverview Group LLC. Marketing Technology News: Study: Brands Have Yet to Create the Post-COVID-19 Digital and Mobile Experiences Customers Value Most On October 2, 2020, pursuant to the agreement, the…

Twilio Microvisor IoT Platform has expanded beyond cellular connectivity to solve end-to-end infrastructure challenges for IoT builders. Twilio, the leading cloud communications platform, today announced a major expansion of the company’s IoT offerings with the launch of Microvisor, an IoT connectivity and device management platform that offers embedded developers a one stop shop for building connected devices, keeping them secure, and managing them through their lifetime. Twilio aims to significantly accelerate IoT…

The Silver Partner Status is a testament to Statflo's proven ability to build innovative communications solutions with Twilio Statflo, the leading one-to-one business text messaging platform that enables businesses to engage, retain, and grow their base, today announced it has achieved Silver Technology Partner status within the Twilio Build Partner Program. As a Silver Technology Partner, Twilio recognizes Statflo's demonstrated expertise and proven success in building on Twilio's powerful cloud communications platform…

Alianza, Inc., the leading cloud communications platform for service providers, announced the acquisition of Message Hopper, a software company delivering a cloud-native SMS solution for businesses. Message Hopper's Business Text Messaging application helps businesses connect with their customers using SMS and MMS. The cloud-based solution includes two-way chat conversations, chatbot functionality for automated custom responses based on keywords and schedules, plus the ability to run marketing campaigns. Marketing…

Twilio Build Partner Program expands to bring enterprise customers to market faster with customer engagement solutions built for the new normal Twilio, the leading cloud communications platform, announced that Deloitte Digital has joined the Twilio Build partner program as a premier Global Systems Integrator (GSI). Deloitte Digital, part of Deloitte Consulting LLP, joins a growing global ecosystem of systems integrators with technology practices dedicated to building customer engagement solutions using Twilio's cloud…

New digital engagement channels power the shift from physical to digital Modern contact centre and mobile innovation enable the remote, agile workforce Customer intelligence fuels the future of customer engagement Twilio, the leading cloud communications platform, announced platform enhancements that help fast forward companies’ digital acceleration. Recent research from Twilio found that 97% of enterprises have accelerated their digital transformation efforts in response to COVID-19 and their digital communications…

Patent empowers users across the globe with more reliable and flexible calling Fuze, the leading cloud-based communications provider for the modern global enterprise, announced that it has been awarded a new patent for temporary allocation of anchor addresses (e.g., phone numbers) and expanding communication and calling capabilities for Fuze users around the globe. Marketing Technology News: Centro Positioned as a Challenger in the Gartner 2020 Magic Quadrant for Ad Tech The U.S. Patent and Trademark Office (USPTO)…

The Power of net2phone Business Communications Unleashed for Zoho Users net2phone, a global provider of unified cloud communications solutions to businesses, has unveiled its Zoho integration. The integration enables sales teams and other Zoho users to seamlessly leverage net2phone's world-class communication features within the Zoho environment. "net2phone's Zoho integration is a game-changer for Zoho users," said Jonah Fink, President of net2phone. "The integration greatly enhances the productivity and agility of…

Many pandemic-induced behaviors are here to stay, presenting digital transformation opportunities, according to a study conducted by Sinch. A new global study, commissioned by Sinch, finds COVID-19-induced behaviors such as avoiding crowds, flying, and dining out are here to stay, even in a post-pandemic world. According to the study from Sinch, a global leader in cloud communications for mobile customer engagement, even when the pandemic is over, 58% of people will continue to avoid crowds, 52% will avoid unnecessary…

Atos SE, a global leader in digital transformation, and RingCentral, Inc., a leading provider of global enterprise cloud communications, collaboration, and contact center solutions, announced the first release of Unify Office (UO) by RingCentral in France. It will also be available in Austria, Belgium, Ireland, Italy, Spain, and The Netherlands. Pierrick Belledent, Head of the Business Information Department at the Ecole Normale Supérieure (ENS), which uses Unify Office by RingCentral, explains: “The pandemic has made it…

Melrose Labs has partnered with Phronesis Technologies to reassure businesses that customers are who they say they are Following the launch of its voice and messaging services earlier this year, Melrose Labs’ new partnership will see the platform develop new identity verification services that will protect businesses and improve customer engagement. The new offerings will also enhance Melrose Labs’ existing Identity and Location, and One-Time Password (OTP) services. Marketing Technology News: Outbrain Launches Carousel,…