Browsing Tag

cloud communications

Atos and RingCentral Announce ‘Unify Video by RingCentral’ in Europe

Atos and RingCentral, Inc, a leading provider of global enterprise cloud communications, collaboration, video meetings, and contact center solutions, announced the launch of Unify Video by RingCentral in Europe. A standalone video with team messaging product, Unify Video is designed to enhance online meetings and enable people to work smarter and communicate and collaborate from anywhere. The new solution is a powerful entrant into the enterprise video collaboration market, which has seen rapid growth through the course…

Westcon to Offer Best-in-Class Cloud Communications and Contact Centre Solutions Via New Partnership With 8×8

8x8, Inc. , a leading integrated cloud communications platform provider, has announced the launch of a distribution agreement with Westcon, the leading international technology distributor. The partnership, which becomes effective initially in the UK and Ireland this month, will allow 8x8 to expand its global footprint, while also providing Westcon’s partners with a best-in-class UCaaS and CCaaS public cloud solution via a wholesale model. John DeLozier, Senior Vice President & Global Channel Chief at 8x8, Inc., says:…

RingCentral Acquires Security Technology to Deliver More Secure Business Communications and Video Meetings

RingCentral, Inc., a leading provider of global enterprise cloud communications, video meetings, collaboration, and contact center solutions, today announced the acquisition of the technology and engineering team at Kindite, a developer of leading cryptographic technologies that mitigate and reduce security and privacy risks to information and applications in the cloud. The new technology will be incorporated into RingCentral’s global communications platform, providing customers with enhanced security capabilities including…

Metaswitch Completes New Global Headquarters in North London

Cloud communications software leader Metaswitch, a Microsoft company, today announced the completion of its new global headquarters in the London Borough of Enfield. The 55,800 square foot, Excellent BREEAM rated five-storey building provides a modern workspace for cutting edge software development including a rooftop conference centre, full-height atrium, collaboration workspaces, quiet rooms and a basement car park with charging points for electric cars and bicycles. The office, which will serve up to 500 people, is…

Infobip Full Offering of Customer Engagement and Service Solutions Now Available on Microsoft Azure

Infobip's full offering is now available on Microsoft Azure Global cloud communications company, Infobip today announces its full Communications Platform as-a-Service offering is now available on Microsoft Azure, thereby extending the enterprise customer base globally for Infobip - particularly in the finance, eCommerce and retail sectors, and allow it to expand its core market footprint. The Azure deployment is the latest step in Infobip's technology collaboration with Microsoft that sees Infobip adding…

Small and Mid-Sized Businesses Lead the Transition to Working from Anywhere

RingCentral, Inc. , a leading provider of global enterprise cloud communications, video meetings, collaboration, and contact center solutions, today announced the findings of its 2021 State of Hybrid Work report, an in-depth look at how small and medium businesses (SMBs) are managing their workforces during the COVID-19 pandemic. The report includes findings from interviews with over 1,000 respondents from companies employing from one to a hundred employees. It suggests that the majority of small and medium businesses…

Litify Chooses Vonage as its Preferred Contact Center Partner to Enhance Customer Experience for Legal Service Providers

Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, announced that Litify, a fully-integrated legal Software-as-a-Service (SaaS) platform, has chosen Vonage as its preferred contact center partner. Litify is a complete business transformation platform built on Salesforce AppExchange, empowering legal professionals to improve their practices, client experience and operations. Leveraging Vonage Contact Center for Salesforce (VCC) solution, Litify will have the ability…

RingCentral Opens Innovation Centers in India

Amazon and OYO veteran Anil Goel joins as Vice President of Engineering and India General Manager RingCentral, Inc., a leading provider of global enterprise cloud communications, collaboration, video meetings, and contact center solutions, announced plans to open two new innovation centers in India. The centers, which will be located in Bangalore and Gurgaon, will undertake research and development for RingCentral’s suite of products. This is the latest stage of the company’s global expansion and it expects to hire top…

8×8 Named a Leader in 2021 IDC MarketScape for Worldwide UCaaS Service Providers for Enterprise

Company Recognized as a Leader in Both the Enterprise and SMB MarketScapes 8x8, Inc., a leading integrated cloud communications platform, announced it has been named a Leader in the IDC MarketScape: Worldwide UCaaS Service Providers for Enterprise 2021 Vendor Assessment (Doc # US47452521, February 2021). 8x8 was specifically recognized in the areas of innovation, offering strategy and implementation. 8x8 was also recognized as a Leader in the 2021 IDC MarketScape: Worldwide UCaaS Service Providers for SMB 2021 Vendor…

Twilio’s Annual State of Customer Engagement Report Finds Digital Engagement Is Key to Business Survival in a Post-Pandemic World

96% of enterprises report failing to digitize customer engagement would have negatively impacted their business 95% expect to increase or maintain their investment in digital customer engagement after the pandemic Comcast, Delta Air Lines, Norwegian Refugee Council recognized for building innovative ways to stay connected with their customers and communities during COVID-19 Twilio, the leading cloud communications platform, released its second annual State of Customer Engagement Report. Combining insight from the Twilio…

RingCentral Introduces Direct Calls from Salesforce

Sales agents can now manage customer conversations directly from Salesforce for increased efficiency and productivity RingCentral, Inc., a leading provider of global enterprise cloud communications, video meetings, collaboration, and contact center solutions, announced the release of in-app calling for Salesforce. The new feature enables sales agents to make, transfer, and control phone calls directly from Salesforce, resulting in increased productivity and efficiency, and empowering sales agents to drive improved…

Vonage Partners with VoiceSage to Help Businesses Transform Customer Engagement with Rich Media Messaging

Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, is partnering with VoiceSage, a global proactive communications provider based in Ireland, UK, Spain and Dubai, to enable companies to transform their customer experiences through enhanced messaging powered by Vonage. “VoiceSage provides businesses with fast, reliable and cost-effective ways of keeping in touch with their customers and staff” The VoiceSage Rich Media Messaging (RMM) solution is a messaging…

PopBox Asia Services Enhances its Delivery Process with Vonage

Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, has been chosen by PopBox Asia Services, an automated parcel locker service provider, to enhance its last-mile delivery process in Indonesia. PopBox Asia customers include ecommerce companies such as Lazada, Zalora, Herbalife, Blibli, FMCG brands such as Coca-Cola, Indofood, and courier companies such as Pos Malaysia and Ninja Express, GDEx and many more. “We are seeing a rise in parcel deliveries especially during…

8×8 Awarded NASPO State of Washington Contract, Allowing Public Sector Agencies to Move Employee and Customer Engagement to the Cloud

SLED Government Agencies in the US Recognizing the Need for Integrated Cloud Contact Center and Communications 8x8, Inc., a leading integrated cloud communications platform, today announced the State of Washington has signed a Participating Addendum with 8x8 under the NASPO ValuePoint Cloud Solutions contract. Effective immediately, state, local and education (SLED) government agencies in Washington can, in accordance with the requirements of Washington’s Participating Addendum, purchase the 8x8 integrated cloud contact…

Cisco Completes Acquisition of IMImobile PLC

Cisco has completed the acquisition of IMImobile PLC. IMImobile brings key cloud communications software and communications platform as a service technology expanding the capabilities of Cisco Webex Contact Center to deliver a comprehensive Customer Experience as a Service (CXaaS) offer. The combined offering will enable businesses to deliver delightful customer experiences across the entire life cycle by incorporating cloud contact center, AI, experience management, collaboration, omnichannel communications and …

Fuze Announces Industry Strategy and Solutions to Extend its Leadership in Enterprise Cloud Communications

Beginning with manufacturing, Fuze launches tailored communications experiences to drive operational efficiency and productivity Fuze, the leading cloud-based communications provider for the modern global enterprise, unveiled a new initiative to deliver tailored solutions for specific verticals. Developed with the knowledge and expertise gained supporting enterprise customers in various industries, these solutions are designed to meet the specific needs and requirements of companies that produce, distribute, or sell…

Vonage Appoints Savinay Berry EVP of Product and Engineering

 Vonage , a global leader in cloud communications helping businesses accelerate their digital transformation, announced it has appointed Savinay Berry as EVP, Product and Engineering and a member of the Company's Executive Leadership Team, effective March 1, 2021. Berry will report to Rory Read, Vonage Chief Executive Officer. In this role, Berry will be responsible for global leadership of Vonage's engineering, product management, IT, and security teams, focused on driving the Company's technology strategy and innovation…

QUICKOM Reinvents Online Meetings With Unparalleled End-to-End Encryption to Protect Confidential Communications

QUICKOM by Beowulf, the global leader for decentralized cloud communications, announced the release of the groundbreaking end-to-end encryption offering in addition to its comprehensive technology stack. This new release will protect confidential communications with unrivaled end-to-end encryption by allowing users to host conference meetings on their own computers at home or at work. As more people are resorting to video conferencing to communicate and collaborate in the wake of the coronavirus outbreak, safeguarding…

Frost & Sullivan Recognizes Zoom as a Growth and Innovation Leader in the North American Hosted IP Telephony and UCaaS Market

Zoom stands out among UCaaS providers with its ability to rapidly enhance its solutions and effectively respond to constantly shifting customer requirements Frost & Sullivan has identified Zoom Video Communications, Inc. as a top-performing vendor in the Frost Radar™: North American Hosted IP Telephony and UCaaS Market, 2020. Zoom's easy-to-use, secure and frictionless platform and constant dedication to innovation saw an increase from an average of 10 million daily meeting participants in December 2019 to an average…

Sinch AB (publ): Sinch Establishes Leadership in US Voice Communications Through Acquisition of Inteliquent

Sinch AB (publ), a global leader in cloud communications for mobile customer engagement, has entered into a definitive agreement to acquire Inteliquent, the largest independent voice communications provider in the United States, for a total cash consideration of USD 1,140 million on a cash and debt-free basis. The acquisition establishes Sinch as the leader in voice connectivity for both enterprises and telecom carriers in the US. The favorable unit economics of a fully owned network allows Sinch to maintain its…