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cloud communications

Simplify Deploys 8×8 for Enhanced Collaboration and Engagement

Communications Consultancy and Data Services Company Enables Mobile and Remote Team Members to Stay Secure, Productive and Responsive Using 8x8 Cloud Communications Solution 8x8, Inc., a leading integrated cloud communications platform, today announced that Texas-based Simplify. Inc., a leading communications consultancy and data services company, has deployed the 8x8 X Series cloud communications solution to enable its employees to work safely and effectively from the office or home. Simplify, established in 1997,…

Twilio To Power Communications For New York City’s Contact Tracing Initiative

Twilio, the leading cloud communications platform, announced that Twilio will power the communications for New York City’s contact tracing initiative. Through the city’s Department of Information Technology & Telecommunications (DoITT), the city is planning to deploy a cloud-based contact center on Twilio Flex and leverage Twilio SMS and Voice as key parts of the City’s COVID-19 tracing program. Marketing Technology News: APCOA and HERE To Partner on Joint Digital Parking Initiative “Throughout this pandemic, the…

Vonage Wins Gold Stevie Award For Web Redesign In American Business Awards

Vonage, a global business cloud communications leader, has earned the Gold Stevie Award in the 18th Annual American Business Awards. Vonage was recognized for the redesign of its corporate website, Vonage.com, signaling the pinnacle of the Company's recent brand revitalization. The American Business Awards is the U.S.A.'s premier business awards program. All organizations operating in the U.S.A. are eligible to submit nominations – public and private, for-profit and nonprofit, large and small. More than 3,600 nominations…

Horizon Telcom Picks Alianza to Deliver New Cloud Communications Suite to Business Customers

Regional fiber division of Ohio's longest run independent telco launches Horizon Hosted Voice with cloud-based VoIP solution Alianza, Inc., the leading cloud communications platform for service providers, announced that Horizon Telcom is launching Horizon Hosted Voice, a new cloud-based unified communications solution, using Alianza's cloud native, agile software-as-a-service VoIP solution. Horizon has been providing telecommunications services to Southern Ohio for 125 years. Their regional fiber broadband division,…

Daily MarTech Roundup: Latest Marketing and Sales Technology News, Product Annoucements and Insights

Today’s Daily MarTech Round-up covers the latest in Cloud, Marketing Analytics, Automation, Customer experience AI and ML announcements from JSA (Digital Marketing), LogMeIn (Customer Service), Stella Connect (Customer Experience), Vonage (Unified Communications), and SpotX (Video). JSA Partners with Evan Kirstel, Top Technology Social Media Influencer and B2B Thought Leader Jaymie Scotto & Associates (JSA), the preeminent provider of public relations, digital marketing and event planning services for the telecom, data…

IMImobile North America Delivers Messaging Solution to American Senior Communities to Help Keep Families Informed About COVID-19

Delivering proactive, relevant updates for more effective and meaningful communications during uncertain times Global cloud communications software and solutions provider IMImobile PLC, announced it has partnered with American Senior Communities (ASC) to help support its strategic approach for effectively communicating COVID-19 information to resident families and employees for nearly 90 facilities across Indiana. The IMImobile solution enables ASC to calm concerns and fears of families distanced from loved ones residing…

Tele-Town Hall Chooses Vonage to Power Virtual Technology to Global Customers

Vonage APIs enable more than 5 million messages and thousands of worldwide town hall meetings monthly Vonage, a global business cloud communications leader, has announced that Tele-Town Hall, a pioneer in virtual town hall technology, has chosen the Vonage SMS and Voice APIs to power 5 million messages and more than 1,000 meetings per month for its global customer base. Tele-Town Hall provides large-scale, personal communication tools to help organizations easily interact with millions of people through town hall-style…

Vonage Launches Integration with ServiceNow

Vonage, a global business cloud communications leader, has announced the expansion of its Vonage Contact Center capabilities to include seamless integration with ServiceNow, the leading digital workflow company. Vonage Contact Center for ServiceNow enables businesses with contact centers that rely on customized agent, employee, and customer workflows to deliver great customer experiences and enhanced productivity. Now more than ever, enterprises are digitally transforming and more reliant on mission-critical customer…

8×8 Selects Oracle as the Cloud Platform for its Secure Video Meeting Solutions

Powers meetings for millions of users at public and private organizations of every size Moved video meeting services from AWS for performance enhancements while saving more than 80 percent 8x8 solutions available in the Oracle Cloud Marketplace Oracle announced that 8x8, Inc., a leading integrated cloud communications platform, is using Oracle Cloud Infrastructure to power its secure Jitsi.org and 8x8 video meeting solutions as it scales to handle explosive growth in users. 8x8 has seen a significant increase in usage…

Al Rayan Bank Uses Vonage Contact Center to Avoid Business Disruption During COVID-19

Vonage, a global business cloud communications leader, announced that Al Rayan Bank, the UK's oldest and largest Sharia-compliant retail bank, avoided business disruption and maintained its commitment to outstanding customer service with the Vonage Contact Center by transitioning employees from office locations to their homes in response to the COVID-19 pandemic. Al Rayan Bank chose the Vonage Contact Center to provide telephone banking, sales and customer service functions to customers. In response to COVID-19…

Sinch AB (Publ): Sinch to Acquire SAP Digital Interconnect to Grow Global Cloud Communications Capabilities

Sinch AB (publ), a global leader in cloud communications for mobile customer engagement, has entered into a definitive agreement to acquire SAP Digital Interconnect (“SDI”), a unit within SAP SE, for a total cash consideration of EUR 225 million on a cash and debt-free basis. SDI offers cloud-based communications products and serves more than 1,500 enterprise customers throughout the world. Its customer base includes many of the world’s most valued brands, including top technology companies, banks, payment gateways,…

IMImobile Enables Remote Working for Contact Centers Amid Pandemic

Public sector clients including local councils and NHS trusts have rapidly transitioned to remote working using IMImobile’s products Global cloud communications software and solutions provider IMImobile PLC, announced that its cloud contact center software has enabled remote working for its clients following the COVID-19 outbreak. Customers including Hertfordshire Partnership University NHS Foundation Trust, Dudley Metropolitan Borough Council and Bouygues Energies & Services have recently transitioned their…

Cloud Communications Leader Sinch to Acquire SAP Digital Interconnect to Redefine How Businesses Worldwide Engage With Their Customers

Sinch AB (publ), a global leader in cloud communications for mobile customer engagement, and SAP SE announced that Sinch AB has entered into a definitive agreement to acquire SAP’s communications unit SAP Digital Interconnect (“SDI”). SDI offers cloud-based communications products and serves more than 1,500 enterprise customers throughout the world. Sinch and SDI share a focus on digital business transformation, creating a first-class customer experience, and ensuring the highest possible quality of services. Sinch will…

Support for Citizens: Barking and Dagenham Council Moves Entire Contact Centre to the Cloud for Remote Working with 8×8

During UK Lockdown, Council Continues to Assist Residents with Queries about Essential Services, While Keeping Staff Safe 8x8, Inc., a leading integrated cloud communications platform provider, announced the London Borough of Barking and Dagenham selected 8x8 Contact Centre to transition the council’s entire contact centre to the cloud in just two weeks to enable remote work. Barking and Dagenham Council provides essential services to more than 210,000 residents of the borough. A team of 55 contact centre agents handle…

8×8 Cloud Business Phone System Launched In UK SME Market

8x8 Express Will Enable the UK’s Five Million Micro-businesses to Set Up a Business Number in Minutes, Complete with Secure Video Meetings and Team Chat 8x8, Inc., a leading integrated cloud communications platform provider, today announced the availability of 8x8 Express in the UK. 8x8 Express offers a complete business phone system, enabling the UK's five million micro-businesses to set up a professional cloud communications system in minutes with no additional support required. With a readily available…

TechBytes with Leah Walters, Head of Communications at monday.com

Hi Leah, tell us about the role and team you handle at monday.com. I am the Head of Communications at monday.com, a work OS where teams create and shape workflow apps in minutes to plan, run, and track their processes, projects, and operations. One of the most amazing things about working at monday is that it’s a truly collaborative environment where irrespective of your role, you can get involved in just about anything you want to. All of our company data is available for everyone to see and be empowered to jump into any…

Video Communication Soars as Businesses and Service Providers Respond to Coronavirus

New Vonage Report Reveals Video Usage Trends & Benchmarks, Including a 232% Increase in Video Traffic in March Vonage, a global business cloud communications leader, released a report - "Video Communication Soars as Businesses and Service Providers Respond to Coronavirus" - detailing rapid growth in video communications usage during the COVID-19 pandemic. The report provides unique insight into how organizations are leveraging programmable video solutions to stay connected even in a time of crisis, including a look at…

Daily MarTech Roundup: Latest News, Insights, Funding and Updates

Today’s Daily MarTech Round-up covers the latest in Cloud, Marketing Analytics, Automation, Customer experience AI and ML announcements from e-Spirit, Vonage, Amazon Web Services, Creatio, Netskope, Automation Anywhere, and Sitel Group. e-Spirit CMS Integrates with SAP Commerce Cloud’s Decoupled PWA “Spartacus” Storefront e-Spirit, maker of an industry-leading FirstSpirit Digital Experience Platform (DXP) powered by a hybrid headless CMS, today announced it is the first content management system (CMS) to integrate with SAP…

Comstar Technologies and 8×8 Announce Enhanced Strategic VAR Channel Partnership to Enable Companies and Organizations to Move to Cloud…

8x8, Inc., a leading integrated cloud communications platform, and Comstar Technologies, a full service Technology Firm, today announced an enhanced strategic value added reseller (VAR) channel partnership in which Comstar is offering 8x8 cloud communications, video collaboration and contact center solutions through its nationwide footprint of direct and indirect sales channels. “We are thrilled to expand our partnership with an industry standard bearer and Gartner UCaaS Magic Quadrant Leader to enable our clients’ cloud…

Vonage Accelerates Launch of AI Virtual Assistant for Contact Centres to Help Businesses Operate Effectively During Global Health Crisis

Vonage, a global business cloud communications leader, announced the launch of its Contact Center AI Virtual Assistant to help organisations respond to peaks in call volumes as the COVID-19 health crisis continues. Seamlessly integrated with Vonage Contact Center, Vonage’s AI Virtual Assistant adds intelligence to any conversation in a customer’s journey, making the customer experience a true competitive advantage by using AI to deliver enhanced self-service interactions that engage every caller in natural language.…