Browsing Tag

cloud communications

Fuze Appoints Veteran Finance Executive Edward M. Durkin as CFO and Dan MacDonnell as Senior Security Advisor

The newest leadership additions to help drive Fuze growth in the accelerating cloud-based communications market Fuze, the leading cloud-based communications provider for the modern global enterprise, announced Edward M. Durkin as its new Chief Financial Officer (CFO). As CFO, Durkin will lead Fuze’s rapidly-growing global financial and administrative operations as the company continues to support and empower the increasingly distributed global workforce. Marketing Technology News: SupportLogic Expands Leadership Team…

Anaheim Ducks and Honda Center Select 8×8 Cloud Communications to Transform Employee and Fan Experience

8x8, Inc., a leading integrated cloud communications platform provider, announced that the Anaheim Ducks National Hockey League (NHL) team and Honda Center, one of the premier entertainment and sports venues in the country, have selected 8x8 as their official cloud communications provider. The Ducks are deploying the 8x8 integrated cloud communications and contact center solution to help improve employee, partner, and customer experience. The Anaheim Ducks and Honda Center wanted to accelerate digital transformation…

UK Government Authority, Liverpool City Council, Goes Digital with 8×8

Deploys 8x8 Cloud Communications and Contact Centre Solution to Improve Business Resilience and Optimise Services Delivery 8x8, Inc., a leading integrated cloud communications platform provider, announced that Liverpool City Council has deployed the 8x8 integrated cloud communications and contact centre solution which digitises services for its more than half a million residents, as part of its digital transformation agenda. As one of the largest metropolitan districts in the UK, the Liverpool City Council set an…

Twilio Welcomes Deval Patrick to Twilio Board of Directors

Twilio, the leading cloud communications platform, is pleased to welcome Deval Patrick, former governor of Massachusetts, to the Twilio Board of Directors. Patrick brings more than 30 years of executive and public sector experience to Twilio as the company strengthens its position as a leading customer engagement platform. “Deval is an impressive leader with broad business, finance, public policy and social impact acumen from decades of experience as a public servant and business leader at some of the world’s top…

Vonage Appoints IBM’s Jay Bellissimo Chief Operating Officer

Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, announced it has appointed Jay Bellissimo as Chief Operating Officer, effective January 19, 2021. Bellissimo will report to Rory Read, Vonage Chief Executive Officer. In this role, Bellissimo will be responsible for leading sales and operations globally, including Vonage's go-to-market strategy and execution across its portfolio of API, Unified Communications and Contact Center products. He will focus on driving…

2600Hz CEO Darren Schreiber Appointed to Cloud Communications Alliance Board of Directors

2600Hz, a leading provider of unified business communications and the world-renowned KAZOO platform, is excited to announce that CEO and Co-Founder Darren Schreiber has been appointed to the Board of Directors of the Cloud Communications Alliance (CCA). As a member of the Board, Schreiber will work closely with the CCA team to further the organization's strategic initiatives and to support cloud communications providers worldwide. The CCA is a global not-for-profit organization committed to advancing the cloud…

RingCentral Appoints Security Expert Heather Hinton as Chief Information Security Officer

RingCentral, Inc., a leading provider of global enterprise cloud communications, collaboration, video meetings, and contact center solutions announced that industry security veteran, Heather Hinton has joined RingCentral as the company’s Chief Information Security Officer (CISO). Hinton joins RingCentral from IBM, where she spent 13 years in various leadership positions, most recently as vice president and IBM distinguished engineer, and CISO for the company’s Cloud and Cognitive Software business unit. Hinton brings more…

RingCentral Continues Focus on Trust With Cyber Essentials Plus Certification in the United Kingdom

Demonstrates company's ongoing commitment to global security, compliance, and data integrity RingCentral UK Ltd., a leading provider of global enterprise cloud communications, video meetings, collaboration, and contact center solutions and a wholly-owned subsidiary of RingCentral, Inc. announced that the company has secured the United Kingdom National Cyber Security Centre’s (NCSC) Cyber Essentials Plus certification. The certification, under the UK Government's Cyber Essentials scheme, was achieved following a…

A Necessary Paradigm Shift: How Conversation APIs will Deliver True Two-Way Omnichannel Messaging

Traditional assumptions about omnichannel messaging don’t cut it in today’s increasingly dispersed and digital world. Omnichannel messaging was originally premised on the question, “Where are my customers?” Now, with customers using such a variety of messaging platforms - text, RCS, social/chat apps etc, brands need to re-orient to answering the question “How do I effectively communicate with each customer — no matter the channel or channels— in an engaging, continuous and personalized way?” But with so many mobile channels,…

Dialpad Raises Additional $10 Million from SoftBank Corp. to Accelerate Product Expansion in Japan and APAC

Dialpad expands footprint in APAC, empowering global workforces with Voice Intelligence through its AI-powered cloud communications platform Dialpad, Inc., the leading AI-powered cloud communications platform, today announced that SoftBank Corp. (“SoftBank”) joined a previous $100M Series-E funding round, led by OMERS Growth Equity, through a $10M investment. SoftBank’s investment will deepen its existing, 4-year strategic partnership with Dialpad, and drive business growth in Japan and the greater APAC region, leveraging…

net2phone Named A Most Promising Retail Solutions Provider

net2phone, a global provider of cloud communications solutions to businesses, has been named 'A Most Promising Retail Solutions Provider' by CIOReview in the technology magazine's listing of 20 top companies providing transformative solutions for retail businesses. "By delivering purpose-built retail cloud phone systems with integrated unified communications tools, net2phone assists retailers in addressing customer communication challenges and providing a superior customer experience," CIOReview said. Marketing…

Unify Office by RingCentral Deployed by Atos to 30,000 Employees Across 20 Countries

Leading Unified Communication as a Service (UCaaS) platform enables Atos’s professionals to communicate, collaborate, and be productive from anywhere RingCentral, Inc., a leading provider of global enterprise cloud communications, collaboration, and contact center solutions, today announced that Atos SE, a global leader in digital transformation is deploying Unify Office by RingCentral to over 30,000 workers in over 20 countries. Marketing Technology News: Zendesk Becomes First CX Platform to Join Unity’s VSP “At…

Vonage Powers Carbyne Next-Generation Emergency Response System

Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, is powering an intelligent emergency response system for Carbyne, a public safety technology company. Leveraging Vonage SMS and Messages APIs, Carbyne's platform enables live communications between first responders and Emergency Call Centers (ECC), and those in need of emergency assistance. Marketing Technology News: Inperium Launches Public Beta of AI-Powered Cloud Business Phone System: Inperium Talk…

8×8 Raises the Bar on Cloud Communications; New Release Delivers Work From Anywhere Insights and Improved Administrator and User…

8x8, Inc., a leading integrated cloud communications platform, announced new 8x8 Open Communications Platform™ enhancements, improving how organizations manage and use communications and collaboration. These new innovations are helping organizations accelerate digital workplace initiatives and optimize employee productivity and customer experiences from anywhere on any device. “A modern, seamless platform matters. Owning the fully integrated cloud technology stack, from voice, team chat and meetings to contact…

Fuze Wins 2020 Aragon Research Women in Technology Award for Public Relations

With more than 20 years of experience, Fuze’s Director of Worldwide Communications, Payal Patel Cudia, is recognized for outstanding leadership and success in strategic communications and analyst programming Fuze, the leading cloud-based communications provider for the modern global enterprise, announced that Payal Patel Cudia, Director of Worldwide Communications, has been selected as a winner of the 2020 Aragon Research Women in Technology Award for public relations. This award reflects the achievements of women who…

RingCentral Ranked Highest in Five out of Five Use Cases in the 2020 Gartner Critical Capabilities for Unified Communications as a Service…

RingCentral ranked highest in all five use cases including mobility and remote working, integrated contact center, midsize enterprises, multinational organization and large enterprises RingCentral, Inc., a leading provider of global enterprise cloud communications, collaboration, and contact center solutions, announced that it has received the highest scores in every use case among 14 total vendors in the November 2020 Critical Capabilities for Unified Communications as a Service (UCaaS), Worldwide report. Marketing…

Vonage Partners with QU-in to Power Virtual Queuing Capabilities

Vonage APIs provide consumers with a safe way to socially distance and limit the risk of exposure in the COVID era Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, has partnered with virtual queuing platform QU-in to enable a safe and healthy way for consumers to navigate social distancing guidelines and limit the risk of exposure in the COVID era. As businesses, retail and educational institutions reopen, the QU-in platform leverages the Vonage SMS API to allow…

Vodafone Business and RingCentral Announce Strategic Partnership to Deliver New Cloud-based Communications Services

Next-generation services will support better collaboration and communication for businesses of all sizes across multiple countries, including the UK, Germany, Spain, and Italy Vodafone Business and RingCentral, Inc., a leading provider of global enterprise cloud communications, collaboration and contact center solutions, announced a strategic partnership that seeks to transform business communications and collaboration. Together the companies will create a new co-branded, cloud-based service that will be the lead Unified…

Fuze Streamlines Collaboration Experience with New Patent for Predicting Preferred User Communications Patterns

Patent enables users to communicate with others based on unique communication habits and preferences Fuze, the leading cloud-based communications provider for the modern global enterprise, announced that it has been awarded a new patent for predicting the preferred communications patterns of users on the Fuze platform, streamlining and optimizing collaboration across voice, meeting, messaging, and email. This provides a better, more personalized experience for users across devices and features in the Fuze platform.…

8×8 Named a Leader in 2020 Gartner Magic Quadrant for Unified Communications as a Service, Worldwide

8x8 Recognized as a Leader for the Ninth Year in a Row 8x8, Inc., a leading integrated cloud communications platform, announced it has been named a Leader in the 2020 Gartner Magic Quadrant for Unified Communications as a Service, Worldwide1. This is the ninth consecutive year 8x8 has been recognized as a Leader in this report. Marketing Technology News: SOPHOLA, Announces Partnership with DGtraffic “Global enterprises have become heavily reliant on their providers to deliver all the key communications and…