Ashley Unitt, Author at MarTech Series

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Co-Founder and Chief Scientist of NewVoiceMedia, Ashley Unitt has over 20 years’ experience in developing advanced messaging software. He founded NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology, to exploit the obvious benefits of putting an enterprise-class contact centre in the cloud. Ashley leads the company’s architecture and research teams, and heads up NVM Labs.

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Improving Contact Centre CX: Eight Predictions for 2019

January 22, 2019

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Ashley Unitt

Improving Contact Centre CX: Eight Predictions for 2019

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