Author

Brennan Wilkie

Software executive with over 15 years of experience including general management, client services, consumer insights, business development, product development, strategy, and consulting.

Having been responsible for the design and implementation of hundreds of Voice-of-Customer programs for Fortune 500 companies, I focus on a consultative approach that provides stakeholders with clear direction and innovative solutions to increase customer loyalty, build brand advocacy, and drive financial performance.

Guest Authors

Commit Your Company to CX Improvements in 2018

Brennan Wilkie May 1, 2018

Among 2017’s many lessons, one of the biggest is that customer-centric business models are here to stay, but only when they deliver real value. Over the last year, brands have continued to recognize the insufficiency of business-first…
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