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Carlos Carvalho

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https://martechseries.com
Carlos Carvalho is a Senior Consultant at Junokai, a German CX consultancy acquired by Majorel. With his in-depth knowledge of agile (customer) service design, digitalization and strengthening customer service integration, Carlos has held several executive positions leading European customer service organizations.
Voice Bots 101: A Crash Course in Designing Bots that Speak Customers’ Language
AI/ML

Voice Bots 101: A Crash Course in Designing Bots that Speak Customers’ Language

Carlos Carvalho -
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