Author

Cliff Bell

Cliff Bell is the senior director of the Innovations Foundry at Genesys, the global customer experience and contact center solutions provider.

Guest Authors

It’s Ok to Message Your Customers – but They’re Not Your Friends

Cliff Bell Jul 23, 2019

Messaging technology is more than mere texting. It supports incredible communicative flexibility, all within a single personalized environment. Be it WhatsApp or WeChat or Viber or Telegram, billions of people are flocking to messaging…
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