Gaurav Passi

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Gaurav Passi is a dynamic leader with over 25 years of end-to-end experience in the CX industry, spanning CRM, Cloud Contact Centers, and Unified Communications. He has helped top enterprises modernize their customer experience with many award-winning products. Before founding Zingly, Gaurav was President of Cloud Business at Avaya Inc., where he led global initiatives to reimagine operations, drive reinvestments in cloud, and integrate emerging technologies like AI and mobile.

AI/ML

From Cost Center to Revenue Driver: Unlocking the Value of Customer Experience

Gaurav Passi -

February 26, 2025

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Gaurav Passi

From Cost Center to Revenue Driver: Unlocking the Value of Customer Experience

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