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The Art of the Customer Persona – Four Things Most Businesses Get Wrong

Developing audience personas is a pretty basic part of being a marketer. Most product or account teams at some point go through the process of imagining an archetypical customer to keep creative messages on track—eg. Chris the IT Manager or Shawn the Organic-Manic Parent. And in the digital era, we have more buying and behavioral data than ever to paint the picture. But a lot of brands are still going about it all wrong. Working with hundreds of clients over the years to develop strategic brand platforms, my team and…