How to Handle Negative Criticism on the Internet
One of the most important factors in gaining new customers is what others think of us. Most consumers, before buying a product or hiring a service, will read the opinions and reviews of the other users. Unfortunately, although our business is the best in the world, what always appears is the so-called trolls and negative reviews. Let's see how we should handle them.
What is a troll?
In the language of the Internet, a troll characterizes a message, a debate or a person whose objective is to generate controversy. It…