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Calabrio Customer Connect

Calabrio Accelerates Contact Center Freedom by Introducing Agent Self-Scheduling Technology

Evolution of Employee Self-Service Supports Calabrio Vision to Help Customers Achieve a Flexible, Fair and Digitally Optimized Workplace Calabrio, the customer experience intelligence company, has announced the launch of Self-Scheduling for agents as part of the organization’s mission to disrupt and evolve the contact center market with enriched human interactions. The new workforce management (WFM) technology combines the benefits of planning optimization, intraday automation and agent self-scheduling to empower…