Browsing Tag

Cliff Condon

Forrester Launches CX Certification

CX Certification Builds the Skills Required to Deliver CX Programs That Drive Growth Forrester announced the launch of its CX Certification product, a first-of-its-kind training program that builds the skills companies need to create better customer experiences. The program offers a unique blend of hands-on learning and self-paced lessons in a digital learning platform, taught by Forrester experts drawing on more than 20 years of customer experience (CX) thought leadership. While 73% of companies aim to be CX…