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The Evolution of the Chatbot Experience

We’ve all had experiences with chatbots and automated phone systems. From product and support issues to scheduling and ordering information, these automated platforms have become commonplace in customer service and other industries. Early in the chatbot era, the experience was often painful — several different menu options would frustrate consumers, leading them to hit 0 just to speak to a live person. But thanks to advancements in technology and general comfort level, the experience and attitude toward these experiences…

How to Select the Right Chat Tool for Your Business

Messaging apps are changing the way customers and businesses converse. Given that we are in a world of multitasking, chatting is preferred ahead of calling up customer support or filling up a form on a website. From a business standpoint, reports suggest that prospects who engaged in a chat before making a purchase have a 15-20% more chance of converting into a customer. However, selecting the right chat tool can be a challenging task, since requirements can often be as unique as the business itself. At the same time, if…