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conduct online research

Online Home Improvement Research Drives Sales at Brick-and-Mortar Retailers, J.D. Power Finds

Ace Hardware and True Value Rank Highest in Customer Satisfaction among Home Improvement Retailers To help people create the home of their dreams, brick-and-mortar home improvement retailers must invest in their websites and web presence. According to the J.D. Power 2019 Home Improvement Retailer Satisfaction Study, released, 41% of home improvement retailer customers research and/or shop online before making an in-store purchase. That same group of customers also spends more on home improvement products than…