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Coveo

Coveo Announces a Trio of Capabilities Key to Delivering Relevant Customer Service Experiences

Coveo announces new deep learning capabilities to deliver more relevant customer service experiences Coveo, a leader in AI-powered relevance platforms that transform search, recommendations, and personalization within digital experiences, today introduced new deep learning capabilities in its Spring 2021 release of the Coveo Relevance Cloud(™), specifically for delivering relevant customer service and support experiences. Marketing Technology News: MarTech Interview with Gary Burtka, VP U.S. Operations at RTB House…

Coveo Offers Improved Relevance to Adobe Experience Manager

Coveo for Adobe enables businesses with Adobe Experience Manager (AEM) sites to integrate AI-enabled search quickly creating frictionless, valuable, and relevant customer experiences Coveo, a leader in AI-powered relevance platforms that transform search, recommendations, and personalization within digital experiences, today announced Coveo for Adobe. The new offering brings improved search and discovery to Coveo’s customers that use Adobe Experience Manager (AEM) -- which include global brands like Dell Technologies,…

Coveo Hosts International Data Science Challenge for AI and Ecommerce Research

Coveo, a leader in AI-powered relevance platforms that transform search, recommendations, and personalization within digital experiences, announced it will host the 2021 Special Interest Group on Information Retrieval (SIGIR) eCom Data Challenge, leading efforts to further ecommerce research. The SIGIR eCom Data Challenge has previously been hosted by industry behemoths including Rakuten and eBay, and is the world’s top venue for industry practitioners and researchers interested in information retrieval and AI applied to…

Coveo Relevance Cloud Designed To Deliver Relevance To Every User At Every Digital Touchpoint

Increased relevancy can help companies benefit from Increased Revenue, Higher Customer Satisfaction and Greater Employee Proficiency Coveo, a leader in relevance technologies, today unveiled the Coveo Relevance Cloud(™), the next generation of Coveo’s best-of-breed AI-powered search technology. Most solutions that enable customer experiences use siloed data platforms that provide a singular view of customer interaction. Further, each department within an enterprise has its own purpose-built point solutions. The Coveo…

Coveo Named a Leader In The 2021 Gartner Magic Quadrant For Insight Engines

This is the fourth year in a row that Coveo was recognized as a Leader Coveo, a leader in relevance platforms that transform search, recommendations, and personalization, today announced it was named a Leader in the March 2021 Gartner Magic Quadrant for Insight Engines. “Gartner defines insight engines as systems that apply relevancy methods to discover, describe, organize and analyze content and data. They enable pre-existing or newly synthesized information to be delivered proactively or interactively, in context, to…

Coveo Recognized as an Innovator in Knowledge Management by KMWorld

Again, Coveo named to annual list honoring the technology providers that matter most in the digital workplace Coveo, a leader in relevance platforms that transform search, recommendations, and personalization, today announced that it was included in KMWorld’s annual list of 100 Companies that Matter Most in Knowledge Management. KMWorld has honored Coveo with this distinction 15 out of the past 16 years since Coveo’s first listing in 2006. Marketing Technology News: MarTech Video Interview with Stefan Maris…

Coveo Appoints Demand Gen Leader Barbara Dischner to SVP Growth Marketing

The former Blue Jeans Network and Pentaho executive will focus on global go-to-market strategies and demand growth. Coveo, a leader in Applied AI platforms for Relevance - spanning search, recommendations, and personalization - today announced Barbara Dischner as its new Senior Vice President of Growth Marketing. In this role, Dischner will play a crucial part in accelerating global demand generation, customer marketing, the marketing stack, and continuous optimization for how we engage customers across…

Michael Ni Joins Coveo as Chief Growth Officer

Coveo, the leading relevance platform for search, recommendations, and personalization, announced Michael Ni as its new Chief Growth Officer. Ni will oversee the marketing team and lead Coveo’s next stage of growth as a global SaaS company, reporting to CEO and Chairman Louis Têtu. Marketing Technology News: eGain Modernizes IVR Engagement with AI, Digital, and Analytics "Coveo is unequivocally the industry’s largest and fastest-growing global provider of cloud relevance platforms, and a leader in applied AI for the…

New Partnership Offers Flexible, Powerful Ecommerce to Provide the Best Experiences for Customers

Coveo and commercetools team up to provide unified multi-channel and intelligent Ecommerce architecture for highly personalized buyer experience Coveo, the industry leader in search and intelligence SaaS solutions, announced that its cloud-native platform will be available in the commercetools Integration Marketplace. The strategic agreement provides access to powerful, personalized experiences with flexible architecture for today’s search and merchandising needs. From consumer brands to B2B manufacturers, from retailers…

Coveo Named a Strong Performer in Journey Orchestration Platforms

Experience Intelligence Leader Debuts with Highest Possible Score in Market Presence Coveo announces today that the Coveo Experience Intelligence Platform has been named a strong performer in The Forrester Wave™: Journey Orchestration Platforms, Q2 2020 and received among the highest scores possible in the Market Presence category. “The platform is a good fit for firms looking to unify data to transform digital and employee experiences and increase self-service and content relevancy,” the report says. Marketing…

Coveo In-Product Experience Intelligence Delivers Contextual In-App Support

AI-Powered Solution Understands Context, Reduces Friction, Enhances Customer Experience Coveo, the Experience Intelligence Platform Leader for enterprises, announced Coveo In-Product Experience Intelligence, an AI-powered solution that enables “as-a-service” providers to deliver powerful, context-aware help to users right within their web applications. As more businesses embrace recurring revenue models, the pressure is on to provide the best experiences possible from day one. For subscription-based companies, the…

Coveo Professional Services Team Named ‘Best-of-the-Best’

SPI Research acknowledges Coveo as a top performer in its annual PS Maturity Benchmark Coveo, the Experience Intelligence Platform leader, has been recognized as one of the “Best-of-the-Best” in Professional Services by SPI Research, the leading technology research services firm. Competing against 513 organizations, Coveo Professional Services scored in the top 5 percent in leadership, client relationships, human capital alignment, service execution, and finance and operations. “I am very proud of our Professional…

Coveo for Commerce Transforms the Way Businesses Sell Online

AI-Powered Solution Helps Deliver Relevant Buying Experiences, Driving Business Growth Coveo, the experience intelligence platform leader for enterprises, announced Coveo for Commerce, an AI-powered solution that will drive the next era of personalized, profitable omnichannel customer interactions. Coveo for Commerce enhances product and content discoverability, detects buyer intent, and automatically merchandizes personalized product recommendations that make business sense. “Research indicates six in 10 customers…

Coveo Raises $227 Million Investment Round Led by OMERS

New Funding Will Enable AI Saas Solutions Leader to Help More Companies Deliver the World-Class Digital Experiences That Tech Giants Have Made the New Normal Coveo, a recognized industry leader in AI SaaS enterprise solutions, has secured a further $227 million in funding. The investment was led by OMERS Growth Equity based in Toronto, New York, and London, with participation from existing investors and other financial institutions including Evergreen Coast Capital, FSTQ, and IQ. New funding will…

Pivotree and Coveo Announce Strategic Partnership to Deliver Innovative Commerce Solutions to Industry-Leading Clients

Coveo’s commerce offering combined with Pivotree’s end-to-end implementation services will generate a higher ROI based on more personalized customer experiences Pivotree and Coveo are pleased to announce their partnership, aiming to deliver more opportunities for strategic digital transformation and technological growth to forward-thinking B2C and B2B enterprises. Pivotree is known as a high-growth digital transformation partner to leading brands, having built their reputation through enterprise-level end-to-end…

Coveo and Sitecore Expand Offering to Bring AI-Powered Search and Recommendations for Mid-Market Customers

New Offering Gives Mid-Market Customers the Ability to Build Search-Driven Experiences with Richer Personalization Coveo, the AI solutions leader, and Sitecore®, the global leader in digital experience management software, today announced an expanded offering that includes the development of a new AI-powered search and recommendations solution for mid-market customers that will provide best-in-class capabilities, previously accessible only to enterprise-level customers. The two companies have signed their intent to form a…

AppDirect Launches Add-On Marketplace to Expand the Capabilities of the AppDirect Commerce Platform

Availability of New Search, Ratings and Recommendation Add-Ons from G2, Coveo Bolsters Customer Success in the Digital Economy AppDirect, the best commerce platform for selling subscription products through any channel, announced the official launch of the AppDirect Add-On Store, which features extensions that help solve a wide range of critical business needs to power customer success in the era of digital commerce. The Add-On Store offers a robust ecosystem of over 40 complementary products and services including…

Coveo Acquires Tooso to Expand Its AI-powered Digital Commerce Technology

Acquisition Enhances Critical AI Capabilities to Transform Shopping Experiences and Boost Conversions Coveo, an AI-powered business solutions company, announced the acquisition of Tooso, an AI-based digital commerce engines company, to accelerate and expand its capabilities for the digital commerce market. “This is a game changing combination in the digital commerce market,” Coveo CEO and Chairman Louis Tetu said. “To drive higher conversions, every organization involved in digital commerce needs to deliver relevant…

Coveo Announces the Launch of its AI-Powered Community Coveo Connect

New Online Portal Provides Customers With Relevant Content and Enhanced Personalized Experiences Coveo, a market leader in AI-powered business solutions, announced the launch of Coveo Connect, an online community that empowers Coveo customers, partners and employees with the best practices and content they need to achieve their goals of business growth, customer satisfaction and employee proficiency. The community harnesses the contextual information from each user to provide relevant and personalized content at every…

Coveo Adds eCommerce Veteran to Senior Management Team as Part of Rapid Growth Strategy

Chase Hill Joins Coveo as Vice President of Commerce Coveo announced the newest addition to its senior management team, Chase Hill. Hill joins the organization as Vice President, Commerce, bringing more than 18 years of eCommerce industry experience to the company. Coveo helps enterprises make every digital interaction more relevant and effective - in commerce, service and the workplace. The leader in AI-powered search and recommendations welcomes Hill to build on its previous digital retail successes and address the…