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Cox Communications

Cox Communications Connects Customers to Official Answers with Yext

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Customer Experience Management
Shortly after implementing Yext's revolutionary site search product, Yext Answers, the telecommunications company saw customers convert at a 51% higher rate compared to its legacy site search tool Yext, Inc., the Search Experience Cloud company, and Cox Communications, the largest private telecommunications company in the United States, announced their work to deliver customers official answers to their questions on the Cox website through Yext's innovative site search product, Yext Answers. Yext Answers uses…

Cox Communications Uses Virtual Assistance to Support Customers at Social Distance During Coronavirus Crisis

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Augmented Reality
Cox Communications has launched “On-site with Virtual Assist,” a tool to enhance customer service while better protecting customers and Cox employees during the COVID-19 pandemic. Marketing Technology News: New Retail Systems Research Survey Report Details Consumer Online Shopping Habits During Coronavirus Cox partnered with Help Lightning, a leading supplier in remote expertise technology to bring this new service to market. Now, instead of entering a customer’s home to troubleshoot, Cox…