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CRMXchange Announces November Customer Support Webcast Schedule

CRMXchange Schedule Includes A Multi-Sponsor Discussion On Self-Service, Digital Media And Workforce Optimization CRMXchange, celebrating its 21st year as the leading online information resource for customer care/contact center professionals, announces a series of free educational events to address these vital issues. The schedule includes a multi-sponsor discussion on Self-Service, Digital Media and Workforce Optimization. 10/26 - Workshop: SMS Text – What’s Right 4 U? - West With 64 percent of people preferring text…