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Vertafore Transcends Customer Support Industry Benchmarks with Vonage’s NewVoiceMedia Contact Center Solution

Vonage, a global business cloud communications leader, announced that national insurance software services provider Vertafore has realized shorter hold times for its customers, additional means of communication and a better overall customer experience, since implementing the NewVoiceMedia (NVM) solution. The NVM solution is used by enterprises for their contact center and inside sales needs. "We are an organization fully committed to running on the principle that ‘customer success is our success’" Established in 1969,…