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WhatsApp Marketing – A Quick Guide for Businesses in 2024
Customer Experience Management

WhatsApp Marketing – A Quick Guide for Businesses in 2024

MTS Staff Writer -
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Data-Suggests-Growth-in-Enterprise-Adoption-of-AI-is-Due-to-Widespread-Deployment-by-Early-Adopters_-But-Barriers-Keep-40%-in-the-Exploration-and-Experimentation-Phases
AI/ML

Data Suggests Growth in Enterprise Adoption of AI is Due to Widespread Deployment by Early Adopters, But Barriers Keep 40% in the Exploration and Experimentation Phases

PRNewswire -
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Emplifi Partners With SKUx to Make Trackable Digital Customer Payments Possible on Emplifi Service Cloud
Sales & Marketing

JRNI and Emplifi Partner to Enhance the Live Video Shopping Experience

Business Wire -
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Sprout Social and Twitter Announce Continued Strategic Partnership
Analytics

Sprout Social and Twitter Announce Continued Strategic Partnership

Globe Newswire -
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Fusion Connect Disrupts Communications Industry by Adding New Features to Its Microsoft Teams Calling Service, Expanding Availability in Dozens of Countries
Customer Experience Management

Over 90% of Businesses Willing to Pay More for Better Customer Service, New Fusion Connect Study Reveals

PRNewswire -
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Emplifi Reveals How Marketers Can Maximize Reach on TikTok to Engage with the Modern Consumer
Content

Emplifi Reveals How Marketers Can Maximize Reach on TikTok to Engage with the Modern Consumer

Business Wire -
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Signal AI Sharpens Reputation and Risk Capabilities with Acquisition of Social 360
AI/ML

Sprout Social Acquires Repustate

Globe Newswire -
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Vonage Proactive Connect Increases Engagement by Driving Personalized, Two-Way Conversations at Scale
AI/ML

Vonage Named a Leader in the Aragon Research Globe for Conversational AI in the Intelligent Contact Center

PRNewswire -
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Contentstack Demonstrates 295% ROI as Part of New Go Composable Initiative To Accelerate Composable Digital Experience Adoption Globally
Content

Contentstack Demonstrates 295% ROI as Part of New Go Composable Initiative To Accelerate Composable Digital Experience Adoption Globally

PRNewswire -
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Azercell Selects Amdocs for Wide-Ranging Digital Transformation to Provide Enhanced Customer Experience
Customer Experience Management

Azercell Selects Amdocs for Wide-Ranging Digital Transformation to Provide Enhanced Customer Experience

Globe Newswire -
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Kristy Schafer Joins Optable as Vice President of US Sales
Technology

Zayo Group Appoints Bill Long as Chief Product Officer

Business Wire -
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Tweeting Customers Where They’re @: How Brands Can Deliver Quality Social Care
Customer Experience Management

Tweeting Customers Where They’re @: How Brands Can Deliver Quality Social Care

Wendy Mikkelsen -
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69% Of B2Bs Share Their Experience On Social Media Platforms In Case Of Poor Customer Service Experience: GoodFirms' B2B Survey
Customer Service

70.4% Shifted to Alternate Brands Due to Poor Customer Care Services, Reveals GoodFirms 2022 Survey

PRNewswire -
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International Brands Select Emplifi to Grow TikTok Audiences
Customer Experience Management

70% of Gen Z Believe They Currently Do Not Receive Excellent CX on Social Media When Making a Purchase

Business Wire -
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Sprinklr Introduces Enterprise-Grade Customer Support Solution Deployable in Just Minutes
Customer Experience Management

Sprinklr Introduces Enterprise-Grade Customer Support Solution Deployable in Just Minutes

Business Wire -
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New Qualtrics Quality Management Improves Contact Center Performance and Agent Retention
AI/ML

New Qualtrics Quality Management Improves Contact Center Performance and Agent Retention

Business Wire -
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LivePerson recognized in Digital Customer Interaction Solutions Landscape Report
AI/ML

Liveperson Announces Return Of Signature, In-person Executive Community Events In London

PRNewswire -
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Sprinklr Launches Definitive Benchmarking Report On Social Media Customer Care
Customer Experience Management

Sprinklr Launches Definitive Benchmarking Report On Social Media Customer Care

Business Wire -
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Airlines Are Second-Most Responsive Industry on Social Media, Yet 76% of Customer Questions and Complaints Go Unanswered
Customer Experience Management

Airlines Are Second-Most Responsive Industry on Social Media, Yet 76% of Customer Questions and Complaints Go Unanswered

Business Wire -
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ConsenSys-and-LivePerson-Team-Up-To-Create-VillageDAO_-The-World's-First-Decentralized-Customer-Care-Platform
Analytics

ConsenSys and LivePerson Team Up To Create VillageDAO, The World’s First Decentralized Customer Care Platform

PRNewswire -
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