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Customer-Centric Organization

7 Tips for Creating a Customer-Centric Organization

Client satisfaction is more important than ever. No matter the industry, customers will make comments—online and off—that affect the future of your business. Entrepreneurs must prioritize Customer Success (CS) and teach teams to deliver exceptional service that builds meaningful relationships with clients. "In the age of transparency, trust in traditional advertising messages has waned while their trust in the opinions of friends, bloggers and online comments and postings of those they consider reliable sources of…