customer engagement

Mapp, the international provider of insight-led customer engagement, is launching a comprehensive product update of Mapp Cloud, its digital marketing platform. The Fall Update includes 18 new features, improvements, and integrations. The…
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For the second year in a row, Airship ranked highest in all mobile marketing platform use cases: Acquisition, Engagement and Retention Gartner's companion report offers additional insight into products and services included…
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eGain, the leading cloud platform for customer engagement automation, announced that a global automaker has selected eGain for unified customer messaging and engagement automation. The automaker wanted to make it effortless for customers…
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CEQUENS, an Egyptian company by origin and a leading Communications-Platform-as-a-Service (CPaaS) provider globally, announced a deal with WhatsApp to become a Solution Provider for WhatsApp Business. Small and medium-sized enterprises and…
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Sinch AB (publ), a global leader in cloud communications for mobile customer engagement, announces that the acquisition of SAP Digital Interconnect, a unit within SAP, has been completed. The closing of the transaction follows the…
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SquadLocker, a leading provider of online tools and services for team and organizations to manage custom apparel and equipment purchasing has added expedited checkout and consolidated shipping to its custom store building platform.…
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Verint Systems Inc, The Customer Engagement Company, announced an expanded partnership with Avaya, a global leader in solutions to enhance and simplify communications and collaboration, to integrate Verint Knowledge Management with Avaya…
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Swrve, the leader in real-time customer engagement, announced it has been positioned by Gartner, Inc. as a Leader in the 2020 Magic Quadrant for Mobile Marketing Platforms. It was among 13 vendors evaluated in the report. This is the third…
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Five9, Inc., a leading provider of the intelligent cloud contact center, announced the execution of a definitive agreement to acquire Inference Solutions, the most widely deployed Intelligent Virtual Agent (IVA) platform. "Intelligent…
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This is the second consecutive year Airship has been positioned highest for ability to execute and furthest for completeness of vision in the Leaders quadrant Customer engagement company Airship announced that it has been named a Leader by…
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Sinch AB (publ), a global leader in cloud communications for mobile customer engagement, announced Conversation API, a robust omnichannel communication product that empowers businesses and technology platforms to seamlessly engage with…
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Former Senior Vice-President, Marketing Cloud at Salesforce will lead the evolution of Symend’s product portfolio Symend, an outsourced managed service that uses state-of-the-art behavioral science and technology to engage at-risk…
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Statflo, the leading one-to-one business text messaging provider for the telecom industry, has launched TextKit, the newest version of their platform, expanding the platform's functionality across all industries. Powered by a suite of open…
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Inperium, a provider of customer engagement and cloud communications platform for small and medium-sized enterprises, announced that it is coming out of stealth mode to launch a suite of essential SaaS applications that organizations of all…
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TapClassifieds announces a beta launch of Chatter, a new website chat solution that provides businesses with accuracy, speed, and informative engagement to their website visitors. With Chatter, shoppers communicate with the business…
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Marketers across social networks, retail and hospitality share insights on the business impact of optimizing cross-channel customer journeys Customer engagement company Airship detailed the amazing success three brand marketers have…
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Mapp Digital, the international provider of cloud-based insight-led customer engagement, has been appointed by pet-friendly holiday company PetsPyjamas to help it improve the personalization of its customer outreach. PetsPyjamas has…
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Salesforce, the global leader in CRM, released the fourth edition of its State of the Connected Customer report which reveals that while a string of crises has affected all facets of life, including a fundamental shift in how customers…
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Freshworks Inc., the customer and employee engagement software company, unveiled Freshworks CRM, uniting sales and marketing teams with out-of-the-box capabilities for an unsurpassed and unified 360-degree view of the customer to deliver…
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Latest Conversational Marketing Analytics Trends State that Customers’ Emotions Have Significant Influence on Their Satisfaction with a Service Chatbot Strategy Analytics – The development of conversational agents or chatbots that can…
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