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Customer Management Practice

OpenText Wins Back-To-Back Customer Contact Week Awards

OpenText Qfiniti Named Workforce Optimization Provider for Second Consecutive Year OpenText, the global leader in Enterprise Information Management (EIM), announced that it has been named "Workforce Optimization Provider of the Year" for OpenText Qfiniti at the CCW Excellence Awards. The awards are dedicated to recognizing world-class thinking, creativity and execution across the full spectrum of contact center functions. OpenText Qfiniti captures experiences to drive engagement for the contact center.…